Have we ever had a "look how clean the tanks are, how healthy the fish are and how knowledgeable and courteous the employes are" thread about a chain? i think the answer is no. One of my best friends works part time at a pet supplies plus, he's not there for the fish he's there for the money, but he does know about fish, his problem is that every month he is given a medication budget and after that money is spent he cant treat any fish that come in with ich, he tries his best though putting infected fish in a separate tank with heat and salt, but he cant treat the whole system. So before you curse him out just take a second and ask why, why arnt they being treated? the answer may surprise you.