I had a so-so experience with Bluegrass a few years ago. No problem with communication, shipping, or fish quality. But one of the three species I ordered was wrong, got Burundi fronts when I ordered Mpimbwe. This was maybe 9 years ago, so don't know where he was shipping from then, but if these were being shipped from Florida and not KY, it's possible he didn't pack them himself and would have straightened it out if I'd complained. But since they were 1 inch babies and I was less sure of myself with fronts at that point it took me a little while to be sure of what they were, though I was suspicious of them when I got them. By the time I was sure I was too busy to go back and deal with a transaction I'd made a few months earlier, considering the price was not bad either way.
I will say if there's one thing I really don't like it's being sent the wrong fish and it was enough that I never ordered from Bluegrass again. Not trying to trash them based on one experience, but whoever the original source of the fish was would know if they were Burundi or Mpimbwe and sent the wrong fish.
I will say if there's one thing I really don't like it's being sent the wrong fish and it was enough that I never ordered from Bluegrass again. Not trying to trash them based on one experience, but whoever the original source of the fish was would know if they were Burundi or Mpimbwe and sent the wrong fish.