cracked ac110 from drs foster & smith

  • We are currently upgrading MFK. thanks! -neo
nc_nutcase;3452052; said:
^ After seeing that quote I would have to agree...

If all else fails... order another one... when it arives (in good condition) call them and tell them it arrived damaged and send back the (brand new / unused) broken one...

If you get into heavy conversation with Dr F&S about the exchange, you may want to order the new one from someone else and pull the switcheroo.

I generally do not support deceitful acts... but in this case your not literally cheating anyone. It's just due to having stored them upon receiving them, you now need to refresh the purchase.
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ditto this - deceitful act it is but...

if you're a good customer of theirs I would consider ordering another also & send it back as damaged then. I don't think AC's have any serial #'s on them to be tracked. or go to the bigger LFS chains who have great rtn policies, buy from them then return it but use their box since they may have their own price sticker on them.

(tho every seller & delivery svc expects you to inspect upon arrival & to report any damage asap so there is no time lapse that can leave it open to damage other than related to delivery).
 
Bderick67;3451651; said:
I think I would lean of Drs F&S a little more. This quote is from their 100% satisfaction guarantee
from http://www.drsfostersmith.com/general.cfm?gid=319
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So, you all are saying..
I order and receive a filter, through Dr,F&S..It arrives complete and in good working order.
Sorry, I have a real hard time getting behind the scenario of a package getting to my door and not opening/inspecting it after a 2 to 4 week wait.
I shelve said filter for a period of time. When time comes to put it into use, I find it now broken and look to Dr.F&S to make it good..
Judge Judy would laugh you out of court. The home audience would be saying BS to the "never opened it" defense.
This might be the second time in my lifetime that I will side with a corporation over an individual and say, you have to eat the cost.
Wether you did or did not check it on arrival is moot. It was your responsibility to insure it got to you in the same condition as shipped.
Sorry for your trouble, but my moral compass has to point toward Dr.F&S being true north with you being at that other end of the stick on this one.
 
Do what people here do, argue. (Don't get a bad impression)

nc_nutcase;3452052; said:
If all else fails... order another one... when it arives (in good condition) call them and tell them it arrived damaged and send back the (brand new / unused) broken one...

If you get into heavy conversation with Dr F&S about the exchange, you may want to order the new one from someone else and pull the switcheroo.
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Rather crude, but still...
 
Please note: Return of electrical equipment to Drs. Foster & Smith for exchange or refund is limited to 60 days from the date of purchase. Beyond 60 days, please contact the manufacturer for repair or replacement as covered by the manufacturer's warranty.
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This is from a random filter page on their website. All of them have it listed though.
 
KaiserSousay;3452306; said:
So, you all are saying..
I order and receive a filter, through Dr,F&S..It arrives complete and in good working order.
Sorry, I have a real hard time getting behind the scenario of a package getting to my door and not opening/inspecting it after a 2 to 4 week wait.
I shelve said filter for a period of time. When time comes to put it into use, I find it now broken and look to Dr.F&S to make it good..
Judge Judy would laugh you out of court. The home audience would be saying BS to the "never opened it" defense.
This might be the second time in my lifetime that I will side with a corporation over an individual and say, you have to eat the cost.
Wether you did or did not check it on arrival is moot. It was your responsibility to insure it got to you in the same condition as shipped.
Sorry for your trouble, but my moral compass has to point toward Dr.F&S being true north with you being at that other end of the stick on this one.
Click to expand...

You probably right, but I would think the Folks at Drs. Foster and Smith would want to take care of their customers. The cost of the filter to them is only a fraction of the retail price. If they only pay half what they sold it for providing another would cost them nothing, not to mention anything they get back from Hagan.

A happy repeat customer would well be worth them exchanging the filter IMO. Plus what is it worth to have good press here on MFK?
 
Bderick67;3454289; said:
You probably right, but I would think the Folks at Drs. Foster and Smith would want to take care of their customers. The cost of the filter to them is only a fraction of the retail price. If they only pay half what they sold it for providing another would cost them nothing, not to mention anything they get back from Hagan.

A happy repeat customer would well be worth them exchanging the filter IMO. Plus what is it worth to have good press here on MFK?
Click to expand...


Replacing the filter wouldn't cost Dr F&S anything..

Hagen sends them filters all of the time and they wouldn't have any way of knowing when the broken filter was shipped to Dr F&S... plus Hagen knows Dr F&S will not look at the filter, only the customer they sell it to will...

So the only cost incured is the employees time to deal with it...

I'm interested to see how the conversation with Dr F&S goes...
 
If you feel a little uncomfortable with your switch a roo or you don't really want to mess with it. ( I ordered a bunch of aquaclear 70's back when the weird low price link thing worked and one of them was cracked) you can find a replacement part here. http://www.aquariumguys.com/aquaclearcase4.html
Its a little pricey but it is an option.
 
I think Drs F&S are a fine outfit; personally, I've had them make a few mistakes in delivery, but they've always made good . . .

the real takeaway here for everyone was said very early on: inspect every delivery a.s.a.p.

hopefully they'll find a way to make it right
 
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