Disastrous Water Change

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There are very reasonable test strips mostly made for pools, that give a good idea of chlorine/chloramine, pH, alkalinity, etc that would give a good idea of the tap water constituents. Below is one made by Pentair
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The top square measures free chlorine, the 2nd Chloramine (sometimes referred to as Total Chlorine), 3rd alkalinity, 4th pH, and lastly hardness.
If tested against your tank water, you can find if your "tap water" pH and "tank pH" are in sync.
Some fish (lemon tetras and some cores e.g.) are very sensitive to variations in pH.
If after a week doing a large water change (and you have not cleaned a canister lately, and it is spewing metabolism byproducts creating a significant pH drop in the tanks) leaving your tank at a pH of 5.5, and your tap at pH 7.6, this could easily wipe out a group of lemons, and then switching them back and forth could torque them out even more.
Sometimes in this instance, smaller, but more frequent water changes may be a better idea so as not to make the pH changes drastic. And if your alkalinity is low, your tank may not be able to buffer the changes.
This is also especially important in smallish tanks, where water can change in components drastically in only a week, with a low alkalinity and medium to high fish load.
I am not ruling out a chlorine spike, but if the water guy told you his routine is stable, I would tend to believe him, what does he have to lose, from my own experience as a water guy, nothing.
Chloramine using water plants are able to keep disinfection dosage low because chloramine is much more stable than chlorine, and has a longer residual time.
So I think as an experiment you need to test pH before and after water changes to make sure your tanks are not becoming acidified, and compare with tap pH. And by using the kind of strip above test chlorine/chloramine and alkalinity as insurance.
 
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Always the possibility of an unknown chemical contaminant that somehow accidentally, briefly introduced into the water that came into your home.
 
I pretty much double dose Safe before every water change, so I know I didn't short change the product.

What amount, exactly are you using? And what is the chloramine level that you are treating for? In some cases, using a *double dose* could result in reducing 02 levels, enough to cause stress, and even death to some fish. It is for this exact reason that Seachem recently lowered their level of Safe required to treat tap water. Not something that I personally agree with, but done to prevent accidents in the hands of amateurs.
 
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