First off heat packs should have been put in for at least 72 hour duration in case of over night. Second don't want to be hard on you but freshwater rays are illegal to own in Texas. Third I would deff ask for my money back not order anymore rays from over seas get from usa but your lucky you didn't get in trouble count your blessings.
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Good to hear I would be very careful if I were you with bringing rays into that state they don't take it lightly.
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Sorry to hear about the loss -especially frustrating after waiting so long.
oh very sorry didnt understand so your ok then , thank god you didnt have to pay for it first are you trying to get another one???