I've said it but I'll say it again, I really don't see how John could've handled the situation any better.
If John hadn't sent the fish, then the buyers within the group buy will all pay extra to compensate for PhoMan. Since PhoMan was unable to be reached, John did what he preceived to be the best choice.
As for the "lower quality" fish, I doubt John deliberately sent smaller duller fish to you. Fishes during shipping will be stressed out and some takes it better than others. They're live animals, not something out of a factory that's made from a machine. Each will vary.
If you only know how many fishes John has in his warehouse, you'd go nutz trying to keep track of everything.
It's business, some will be pleased, some won't.
Very well said......... i'm not going to take any sides........ but you cannot judge a sellers credibility with one bad transaction......... it really comes dont to personal character and standards......... in sales alot has to do with chemistry......... and not price........ two negatives will repell......... I sell fish daily......... and have delt with hundreds of people......... some i just cannot see eye to eye with.......... lick you wounds and move on........ At times it seems like there are soo many "bad" people in our business....... sellers and buyers alike........ you cannot change the way people think....... don't even try it....... its how they are programed........ I've noticed....... certain people are going to be disgrunted regardless............ I don't know John..... nor know Minh........ but if you guys really want to make this right settle it over the phone........ if that cannot be done they bring it to this forum............
oh also there's been alot of talk about bad sellers and so forth........ lets just say the fish business isnt as "easy" "relaxing" as everyone thinks.......... I noticed many people go through a stage of "anti social additude" after they have been in the business for a while.......... I remember fighting with a customer physically over 50cents worth of guppies...... after a couple hours in police custody i realized what a moron i was......... anyways nowadays i stay away from the general public and sell only to people in the business....... its not a bad........ but not that good either.....lol........