It is not usual for parts to be missing from a NEW filter so hopefully you will receive the parts you are missing. Is it possible they fell out when you were removing the filter from the box?
Just a quick question for you regarding voltage. I thought Australia uses 240V 50 Hertz for household power supply. What do you plan to do for the U.S. conversion from 110V 60 Hertz?
10 yrs ago is a long time. Marineland got bought out by another company. Ever since their quality control went down. My buddy receive a brand new crack filter. They are great filter when it works. My emp is over 10 yrs old and still works good.I have never heard of anyone complain about missing parts on an Emperor filter before. When I bought my Emperor 400 about 10 years ago it came with all its parts. It ran great for a long .
yep much cheaper. i got both emperor 400s for $151 with shipping! in aus they are not available...here its mostly aqua one stuff that are over priced. also... fluvals are around $300+ ...i knew i would need high filtration for two oscars in my 60 gallon...so i chose emperor...price was better than fluval and two 400s would most likely clean better than one cannister.