The seller keeps saying "shipping is non refundable". I'm very persistent on getting that back as they did not ship it the way they stated they would. They are a new seller on ebay, 60 positives but I'll probably end up being their first NEG. I'm not going to call them out yet because I said if I receive a full refund I'd leave a neutral stating they fixed the issue, so far it looks like I'm going to have to go through ebay though.