This action on the part of Hagen is an obvious response to its many store-based retailers who are screaming bloody murder about the vast amount of business that they are losing to the web-based sellers. It's simple, the web sellers do not have any overhead, so they can afford to sell the same product for much less. I have a cirlce of retailers that I deal with frequently and they all tell me the same thing. IMO, this demand by Hagen is nothing more than an experiment and is doomed to fail. First, the markup on aquarium equipment, etc., by retailers is often astronomical....we've all seen it. If a guy wants to open an aquarium store in a strip mall and has to pay an exorbitant rent, I sympathize with him but it's his decision. If he can't compete with a web-based outfit, then he either has to lower his prices, improve his service or admit defeat. Finally, as far as "service" per se, I'm not sure that these stores really "stand behind" the stuff they sell to the extent that they would have us believe. Certainly, I have seen a great deal of reluctance to replace equipment, etc. This reminds me of the government attemting to protect the US auto industry from Japanese competition during the 70s....not precisely the same thing, but close enough to merit consideration. That failed too. The loser here is the customer.

