Got a quote from Tenecor, question though...

  • We are currently upgrading MFK. thanks! -neo
Lrry93;1963098; said:
You guys better double and triple check your invoices before signing. I am going through a uphill battle with Tenecor. I verbally agreed to 1.5" drains, a feeding hole, and rounded corners. The invoice did not say the size of the drains so I signed it and sent it back not thinking twice. Now Im stuck with a 350 Gallon marine ready with a 60X18X20 sump with 1" drains!!!!!!!!!!!!, Wrong size pumps, no feeding hole, or rounded corners. They have agreed to have someone come and drill my tank out at my house but this has been around 6 months and still has not happened. They sent the jigs but the guy they hired to cut doesnt even want to do it. They refuse to call me and will only send e-mails after they got my money saying they will fix it. HORRIBLE CUSTOMER SERVICE POST PURCHASE! I will not use them again.

Ugh, that's disheartening!
 
Lrry93;1963098; said:
You guys better double and triple check your invoices before signing. I am going through a uphill battle with Tenecor. I verbally agreed to 1.5" drains, a feeding hole, and rounded corners. The invoice did not say the size of the drains so I signed it and sent it back not thinking twice. Now Im stuck with a 350 Gallon marine ready with a 60X18X20 sump with 1" drains!!!!!!!!!!!!, Wrong size pumps, no feeding hole, or rounded corners. They have agreed to have someone come and drill my tank out at my house but this has been around 6 months and still has not happened. They sent the jigs but the guy they hired to cut doesnt even want to do it. They refuse to call me and will only send e-mails after they got my money saying they will fix it. HORRIBLE CUSTOMER SERVICE POST PURCHASE! I will not use them again.


Lesson learned the hard way. Never sign anything unless all the details are in place.
 
Luckily I got my Tenecor 110G Half Cylinder for free when my company was moving out of their office and no longer wanted it...I can't complain then!:)
 
No doubt! That's a bonus score!
 
DivinEvil;1962681; said:
I was just thinking of getting a tank of the same dimension from Tenecor. But I don't know if I want the Marine Ready Aquarium or the Simplicity Plus Aquarium package since I don't know jack about wet/dry filters. So I don't know which is better, the external wet/dry filter of Marine Ready package or the internal filter of Simplicity Plus package. Any idea?

even though it is off topic, I would highly recommend getting the wet/dry. I was once scared of trying a wet/dry my self but once I did my DIY wet/dry I have found that they are actually very simple.
 
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