I have not read through the thread so my apologies if this has already been covered, I'll read in depth tonight when I get home.
UPS was paid by the shipper to ship your package, despite it's contents the package does not belong to you yet as you've not signed for it in good order (even though they are fish purchased by you) and is still in the care of the shipping agency that was contracted to perform a service, by the shipper not the consignee (you). Unfortunately as the consignee, you have no to very little rights over this package. You have not contracted, agreed to their terms and conditions nor directly paid UPS so them not being willing to work with you stems from that, nothing else. If you were the shipper this would be a different story. The terms and conditions the shipper agreed to when consigning a package to UPS likely included verbiage of how a damaged package would be dealt with. In the shipping world outside of a live fish, most companies do not want a package delivered that has been damaged. It would have an impact to their brand name and or reputation by delivering defective goods. Most customers are upset with delayed shipping but understand, a damaged plasma TV on your door is a different story. UPS does not look at any package differently. There are also insurance complications for UPS by releasing a package that has been damaged in their possession, to a party that will not be involved in the claims process (between UPS and the shipper). At the end of the day, shipping live fish any any shipping agency is a gamble just as it is with any freight. In most cases it works out but when it doesn't, it's about protecting the company not package contents. Sad but true...
^ not trying to be harsh to you OP, just educational on the process since shipping is something I am very well versed in and do for a living. I would contact the shipper, ask them to have the package held and give consent to release to you in it's current condition. Good luck man hopfully your able to get the fish saved
UPS was paid by the shipper to ship your package, despite it's contents the package does not belong to you yet as you've not signed for it in good order (even though they are fish purchased by you) and is still in the care of the shipping agency that was contracted to perform a service, by the shipper not the consignee (you). Unfortunately as the consignee, you have no to very little rights over this package. You have not contracted, agreed to their terms and conditions nor directly paid UPS so them not being willing to work with you stems from that, nothing else. If you were the shipper this would be a different story. The terms and conditions the shipper agreed to when consigning a package to UPS likely included verbiage of how a damaged package would be dealt with. In the shipping world outside of a live fish, most companies do not want a package delivered that has been damaged. It would have an impact to their brand name and or reputation by delivering defective goods. Most customers are upset with delayed shipping but understand, a damaged plasma TV on your door is a different story. UPS does not look at any package differently. There are also insurance complications for UPS by releasing a package that has been damaged in their possession, to a party that will not be involved in the claims process (between UPS and the shipper). At the end of the day, shipping live fish any any shipping agency is a gamble just as it is with any freight. In most cases it works out but when it doesn't, it's about protecting the company not package contents. Sad but true...
^ not trying to be harsh to you OP, just educational on the process since shipping is something I am very well versed in and do for a living. I would contact the shipper, ask them to have the package held and give consent to release to you in it's current condition. Good luck man hopfully your able to get the fish saved
