Amazon Rays come from acidic water, pH6.5 or lower, with almost no mineral buffers, hence is very soft.
pH 8.5 is highly alkaline , loaded with minerals and consequently almost as hard as rocks.
pH is a logarithmic scale so a difference of one pH unit is equivalent to a ten-fold difference. so 6.6 is 10 X more alkaline than 6.5.
6.5 can be considered an ideal ( most rivers where rays are found are around this mark most of the year)
pH 8.5 is 200 times more alkaline than the ideal, this is not just an opinion, this is water chemistry 101.
pH6-pH7.5 is well tolerated, the further you go outside of these parameters the more you stress your ray, and having evolved for an acidic environment with regular pH drops, having extreme alkaline water is more stressful for them than acidic.
Hard water interferes with osmoregulation, rays can develop weird growths, slime coat problems, cloudy eyes and compromised immune systems, so if wounded they won;t heal as well, if sick, which will probably happen more often or be more catastrophic, medications are less effective at higher pH. There are other chemistry problems associated, such as mentioned regarding ammonia toxicity
Any other Amazon egg laying fish could not successfully reproduce in pH 8.5, rays are only able to because of internal fertilization and live birth.