Sounds more like some personal grudge.. then anything business imo. Just like any other "hobby" you get some pretty seriouse clicks ect... and if you tick off "the wrong person" you can kiss your reputation goodbye..
As for the internet vs store debate... i still stand and will always firmly stand w/ my mom and pop shops... mine works very hard to keep it's customers happy.. both with what they carry and their prices. most instances as a consumer... if your spending $$$ on a regular basis ect... and being a decent person they will make you happy. They want to make money obviousely, and i want certain things... it's a mutually rewarding exchange. Its when a shop doesn't try and do right by its customers... that it fails. which they can only blame their own greedyness. and yes many do need to adapt to their locals individual needs ect. living right outside milwaukee... there should be no need for a specialty LFS to expand to other pets unless they desire too. Do what you know, and do it well. in smaller demographics, yeah carrying other pet needs is probablly a smart move.
As for the internet vs store debate... i still stand and will always firmly stand w/ my mom and pop shops... mine works very hard to keep it's customers happy.. both with what they carry and their prices. most instances as a consumer... if your spending $$$ on a regular basis ect... and being a decent person they will make you happy. They want to make money obviousely, and i want certain things... it's a mutually rewarding exchange. Its when a shop doesn't try and do right by its customers... that it fails. which they can only blame their own greedyness. and yes many do need to adapt to their locals individual needs ect. living right outside milwaukee... there should be no need for a specialty LFS to expand to other pets unless they desire too. Do what you know, and do it well. in smaller demographics, yeah carrying other pet needs is probablly a smart move.