Thought I'd check back. Guess nobody thought my post was relevant. lol
It seems a lot of us can't find what we're looking for at our LFS. Some of us can't support our LFS actions. I'm curious if Petsmart and Petco really carry a better quality and variety of product to justify them. I know when I walk into a store like Petco or Petsmart, the impression I'm given is friendly staff who want to meet my needs and there's legible information everywhere I look to make me comfortable with a purchase. When I go to LFS stores, I usually have the impression that I should know what I want and ask for it. Likewise, the answers I get are less package oriented and more direct. Neither store I've visited will extend a sale beyond their manufacturer contract. I can ask for what I want but they won't order it and default their contracts. An LFS might order it if they can find it in or out of contract but everyone in the conversation knows it'd be half that cost online. (pumps, lights, etc.). The variety of fish is a matter of the supply breeder. Neither would go out of the way to try and build a second contract where available for the one fish I would ask for. It's not even an option on the table for that reason so aquabid and other websites are first choice for a buyer.
The big difference that may save a LFS since they don't necessarily provide less than a chain store is that their customer impression is less welcoming. Chain stores always have options and packages in mind. LFS not so much. I think a LFS that always offered packages or suggested items would have a better chance at business than what I'm used to visiting.
Anyone agree? Maybe this is what LFS need to do.