My experience with FISH ROOMS PLUS - BAD

[repair]

This is a necessary clause in the policy. Every good retailer puts some effort into determining the percent of shipments that will be lost and replaced and factors this into the cost of their product. The retailer is not just going to absorb this cost. Its like insurance, you might never need it but everyone has to pay for it any way.

By negotiating the price down the first thing to go is going to be this insurance. San, it was a bad judgement call to do so and in poor taste to bash a vendor for GOOD business practices. Learn from your mistake and if you cant afford to lose your investment you had better make sure that you have some kind of guarantee before you fork over your cash.

My point was that if someone is so cheap that they are trying to beat you down on the price that I would just let them buy their fish somewhere else.

I don't mind if someone asks for a better price, I just explain that I'm giving them the best price I can while providing them with a high quailty product and service.

If they won't pay the listed price how do I know that they will spend the money it takes to care for the fish they buy.

I will give fish to people that I know will provide proper care but you can not buy any of my fish for any price (I'll admit that 1,000,000 would prob buy them) if I don't think you will care for the fish at least as well as I do.

 

[joeytoe]

Ive only ordered fish a few times, but had the where with all to think about the weather. An made sure that if it was a bit "chilly" out to have them add a heat pack or two (just in case). But Id never chance a fish order when I gets below freezing at night.

Sorry for your loss man.

 

[Gr8KarmaSF]

I know it bothers some people, but I never mark the box "Live fish"

just curious as i might order from you one day but why is this?

whats your reasoning?

 

[AquataHolic420]

Free Country.. not to be too annoying

 

[nuth88]

What I have learned is that I have added to my list of members that I won't deal with.

I have 2 bussiness and I can tell you when I have an unreasonable customer that tells me that they "will tell all their friends" I'm glad because if they are your friends they are going to be like you and I don't need anymore customers like that.

Do I have a bad attitude? Well after 20 years of dealing with the public I'm tired of people looking for something for free and thinking that I'm the next in line to give it to them.

I had a person that had 1 day before their warranty ran out and they had a line leak and burned the transmission up. I did nothing to damage the line (they hit something) but they were still in warranty so I fixed it at no charge.

The customer was happy. But I also get greif from people that are 6 months out of warranty and I charge them for the repair. How is that fair?

You always need to read the warranty verry carefully. For your and the supppilers protection.

I wouldn't have the "negotiate a lower price and lose the arive live guarantee" but it is the policy and it is clearly stated.

I take losses and it sucks but if you are lossing yor mind over 150.00 then maybe you shouldn't have spent the money on fish.

Just my 2 cents

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I don't disagree with you or the vendor, My point is that as a business man, would you tell a upset customer that, well

"Thats right, I,m a fn' prick"

Frustrated or not.

But to the FR+'s credit, he DID have it in writing, I have no problem with the policy, and also I would have taken into account the weather as well. I have no issue personally with FR+ at all, personally, the comment is what I have my issue with. It did not have to be said.

All in all, Im sure FR+ is a excellent vendor with 1000's of transactions, and will continue to do good business, but the comment was unessicary (sp).

I'm sure he was frustrated, understandably, but he should have walked away from the CPU and come back later. He has many supporters, I am not doubting that, but I have learned the hard way, on a public or personal forum, what you say and how you say it can not be seen.

From what I have read over the last 18 hours is, he is too classy for that kind of frustration to be vented, weather you agree with the customer or not.

 

[Fish Room Plus]

just curious as i might order from you one day but why is this?

whats your reasoning?

Basically, once you mark the box "live fish". Every person who is going to handle the package is going to shake, throw, mis-handle the package. I know 1 ups driver(my cousin) and a Fed-ex stock man. The beat the crap out of those packages. Its better off not marking the box, the less they know the better.. There not going to handle the package any better with the knowledge.This doesnt apply to airport to airport service.

 

[Fish Room Plus]

how were they packed? bag,foam box,cardboard box, heat packs?

This isnt my first shipment
foam box
double bagged
50% 02
tranquil
wrapped with 5 layers of newspapers
heat pack taped directly to the bag

 

[Oddball]

Airports don't handle live shipments any better. They simply abuse those packages for a shorter period of time.

 

[santoury]

That's a shame, because my box had LIVE TROPICAL FISH printed all over the box.

 

[IITUFFTOBEATII]

My point was that if someone is so cheap that they are trying to beat you down on the price that I would just let them buy their fish somewhere else.

good point