You sound like me. I'll find someone willing to take my money or I guess I dont need it that bad. Customer service is a "pet peeve" of mine, it goes a long way in my book. I'll spend more with someone willing to help me then get it cheaper where I feel I am jumping through hoops to get what I want.well i've been hounding him for a few weeks and am starting to annoy myself now. i got the list day before yesterday i think and radio silence since then. not sure what he typically charges for shipping but I can forego the rope with aquaticclarity.com and save a little money. I'd have to throw in a rope to get over 100 with toyin. but i can get a rope readily here. so may just stick with the other guy...he's been very responsive.