As you enter the store you probably hear the following mantra. "Welcome to Petsmart. Our selections are better than Wal-mart, but our Philosophy is the same."
Example: I went in to order two 90 gallon aquariums and a 40 gallon breeder, but was informed that they can not order anything they do not actually carry in the store. I Noticed two 75 Gallons that I could substitute for the 90's I wanted. So I asked if they could knock anything off of the price if I bought all three tanks today. NO! They would definitely lose their job if they were to discount anything off of the marked prices. Not discouraged by their negativity I explained that not only would I be purchasing the tanks, but I would have to buy filters, heaters and accessories. (They know I have been buying them out of stock on their Rena 300 Watt Smart Heaters and that I spend a couple of hundred dollars every time I enter their store). This did not move the manager in the least. He really could care less whether I buy any of my equipment from his franchise store or my locally owned LFS. I smiled as I thought of how much this sounded like Wal-Mart.
I do find that their actual employees (non managers) are really trying to be helpful, but do not ask them any questions about what is in any of the boxes. They will help you pick out the prettiest fish, but in Destin Florida this is just a seasonal job to fill a resume as a summer/winter job. One step up from "I worked at Wal-Mart in the Pet products, sales and supply department.
So, you get what you pay for.
A few weeks ago they did give me the FULL refund prices from my receipt for my defective Top Fin Heaters as trade-ins for the much more expensive Rena Smart 300 Watt Heaters. The Top Fin heaters (even on the lowest settings) quit shutting off. Rena Smart Heaters are the best quality aquarium heaters I have ever owned and I got them all at Petsmart.
Perhaps their managers need to graduate from school before being offered a management position. It would be nice if they actually studied marine biology, economics, marketing and sales, but with all the other departments at Pet Smart, how can they be expected to know anything about marine biology? The most expensive fish they carry is the 14.99 baby Oscar and their favorite fish is the Tiger Barb.
Sorry to slam PetSmart, but the manager should have at least tried to make the sale. Even if he could not order the 90's or discount the tanks, he could have at least made an effort to ask what fish I was planning to keep or what area I was planning to put the tanks. He could have showed an interest in the hobby in general. Perhaps he could have offered delivery, or promoted the quality of his tank supplier. Oh well, lots of places to order tanks and supplies. Dr's Foster and Smith comes to mind.
Yellow Lab
Example: I went in to order two 90 gallon aquariums and a 40 gallon breeder, but was informed that they can not order anything they do not actually carry in the store. I Noticed two 75 Gallons that I could substitute for the 90's I wanted. So I asked if they could knock anything off of the price if I bought all three tanks today. NO! They would definitely lose their job if they were to discount anything off of the marked prices. Not discouraged by their negativity I explained that not only would I be purchasing the tanks, but I would have to buy filters, heaters and accessories. (They know I have been buying them out of stock on their Rena 300 Watt Smart Heaters and that I spend a couple of hundred dollars every time I enter their store). This did not move the manager in the least. He really could care less whether I buy any of my equipment from his franchise store or my locally owned LFS. I smiled as I thought of how much this sounded like Wal-Mart.
I do find that their actual employees (non managers) are really trying to be helpful, but do not ask them any questions about what is in any of the boxes. They will help you pick out the prettiest fish, but in Destin Florida this is just a seasonal job to fill a resume as a summer/winter job. One step up from "I worked at Wal-Mart in the Pet products, sales and supply department.
So, you get what you pay for.
A few weeks ago they did give me the FULL refund prices from my receipt for my defective Top Fin Heaters as trade-ins for the much more expensive Rena Smart 300 Watt Heaters. The Top Fin heaters (even on the lowest settings) quit shutting off. Rena Smart Heaters are the best quality aquarium heaters I have ever owned and I got them all at Petsmart.
Perhaps their managers need to graduate from school before being offered a management position. It would be nice if they actually studied marine biology, economics, marketing and sales, but with all the other departments at Pet Smart, how can they be expected to know anything about marine biology? The most expensive fish they carry is the 14.99 baby Oscar and their favorite fish is the Tiger Barb.
Sorry to slam PetSmart, but the manager should have at least tried to make the sale. Even if he could not order the 90's or discount the tanks, he could have at least made an effort to ask what fish I was planning to keep or what area I was planning to put the tanks. He could have showed an interest in the hobby in general. Perhaps he could have offered delivery, or promoted the quality of his tank supplier. Oh well, lots of places to order tanks and supplies. Dr's Foster and Smith comes to mind.
Yellow Lab
