Today I decided to stop into Petco and grab a versa top for a 20 gallon long. I was farther away from home visiting a friend and thought it would be convenient to stop by Petco since it was sorta nearby.
Well I was wrong. I get all the way home to open the box and find a busted up versa top. The glass was all cracked and it looked used. What happened was it must of been a return that Petco put back on the shelf.
Anyway, I go to the Petco more closer to my house which is still kinda far. They tell me I can not return it there, that I must returned damaged products to the original store of purchase.
So I make a trip all the way back to the original store. I tell the guy at the register I am returning this product cause it's damaged. He opens it up and then starts acting all funny then calls over this other employee. They start asking me questions about " where is the original box?" I tell them this is how I got it. They were trying to act as if I busted it up. And they said the box would be more beat up. I told them look at the stuff inside it is all dirty and used. I explain that I feel that a returned product was put back on the shelf.
They get on the little phone and call some guy up from the aquatic section. They bring over a new versa top the same kind I bought to the front and they are all examining it and talking amongst themselves. Meanwhile, they are ringing up other customers and making me stand by the check out area the whole time.
Finally they told me they could not return it. They never gave me an explanation why. I am absolutely pissed. I have never been treated so unprofessional in my life. I actually thought the woman the cashier originally called over was the manager but I am not so sure. I didn't even look at name tags to see who was a manager or not. I was too embarrassed and got out of there. I do remember 2 of their names. And what really pisses me off is I wasted about a 1/4 tank of gas doing all the driving and almost 2 hours of my time.
I am gonna be calling up their corporate office tomorrow.
Well I was wrong. I get all the way home to open the box and find a busted up versa top. The glass was all cracked and it looked used. What happened was it must of been a return that Petco put back on the shelf.
Anyway, I go to the Petco more closer to my house which is still kinda far. They tell me I can not return it there, that I must returned damaged products to the original store of purchase.
So I make a trip all the way back to the original store. I tell the guy at the register I am returning this product cause it's damaged. He opens it up and then starts acting all funny then calls over this other employee. They start asking me questions about " where is the original box?" I tell them this is how I got it. They were trying to act as if I busted it up. And they said the box would be more beat up. I told them look at the stuff inside it is all dirty and used. I explain that I feel that a returned product was put back on the shelf.
They get on the little phone and call some guy up from the aquatic section. They bring over a new versa top the same kind I bought to the front and they are all examining it and talking amongst themselves. Meanwhile, they are ringing up other customers and making me stand by the check out area the whole time.
Finally they told me they could not return it. They never gave me an explanation why. I am absolutely pissed. I have never been treated so unprofessional in my life. I actually thought the woman the cashier originally called over was the manager but I am not so sure. I didn't even look at name tags to see who was a manager or not. I was too embarrassed and got out of there. I do remember 2 of their names. And what really pisses me off is I wasted about a 1/4 tank of gas doing all the driving and almost 2 hours of my time.
I am gonna be calling up their corporate office tomorrow.
lol
