Petco is unbelievable!

[Zoodiver]

I always open boxes - especially with glass, but that's just me.

Returns are odd with them due to the rules they have to follow. The store eats the cost of damaged goods being returned/exchanged. So a lot of managers will drag their feet on it.

Petco seems to be hit or miss. I've delt with many who were spot on. When moving my last bull shark, I knocked on the door of a store not open yet and they helped me out like crazy.

 

[studd muffin]

Don't even bother with the staff. Go straight to a manager. Keep going up the chain of command until this is resolved.

Customer service is a joke nowadays.

 

[JasonG75]

I can imagine all the odd looks I would get standing at the end of the register opening each box and taking everything out to insure it's all there and not broken.

You are MISSING the point....and over exaggerating.

If it has GLASS I open it, if it is a HIGH dollar item I open it, If it is a company like petco I OPEN IT. ALSO before you get to register, that's just silly to open it at the register.