Petsmart Contract
- Thread starter Hoyo12
- Start date
Hoyo12;3619617; said:lol, I'm not sure on what species of Catfish it was, just looked like a Paroon from what I remember. I didn't really look at the name ,just saw "Contract Needed"
Surprised that they had a Banded L. marked that you need a contract, but not one for an Oscar, which normally gets just as big.
Highly doubt it was a paroon shark, iridescents are almost identical looking and get big also.
MeiTnerium109;3620687; said:
I agree, probably just ID sharks, not sure why someone would walk into petsmart, catch a glimpse of one and assume parroon instead of id shark
I don't really understand why they are doing this. like I said, you don't need to have a customer sign something. you just need to inform them when they buy. thats your due dilligence.
are they worried about someone sueing them because their fish died and they were not informed and this is petsmart's way of legally showing that they were?
or are they trying to keep the PETA whackos off their back or what?
its kind of bizzare..
are they worried about someone sueing them because their fish died and they were not informed and this is petsmart's way of legally showing that they were?
or are they trying to keep the PETA whackos off their back or what?
its kind of bizzare..
The right thing for PM to do is not sell them at all...but with the mislabeling of most fish and the "expert" advice you can get from one of their comrades, uh, i mean "associates" who doesn't even own a gold fish, it's no wonder that a contract needs to be signed. Just put up the warning on the tanks in big bold letters: WARNING THIS FISH WILL REACH THE SIZE OF RHODE ISLAND AND WILL BE ABLE TO EAT SMALL CHILDREN AND THEIR PUPPIES.
I Find it funny all these people bashing a chain most if not all have in all likely hood purchased from. Petsmart may have alot of faults. And yes the contract is likely to cover their own butts, but it is also informing a customer w/out a doubt that they are purchaseing more then a guppy. As for if the fish was an ID or a paroon... bashing the OP as to not knowing "at a glance" what fish it was is just rude. Personally I'de assume it was an ID just because it was at petsmart. But I couldn't tell the difference between these 2 species unless you put one of each in the same tank. They aren't my kinda fish. quit being mean people. Hoyo which store was it? I'm tempted to take a swing just to find out.
tbh it's probably just a contract removeing petsmart from any responsibility to take the fish once it outgrows the purchasers tank. We use to have tons of people "demand" we take back the fish that outgrew their tanks. and yes we did inform them of the adult size of these fish.. and yes my co-workers and I all had Tanks of our own. Not just goldfish in a bowl.
Petsmart does have alot of faults.. But it's the most responsible chain i've seen.
tbh it's probably just a contract removeing petsmart from any responsibility to take the fish once it outgrows the purchasers tank. We use to have tons of people "demand" we take back the fish that outgrew their tanks. and yes we did inform them of the adult size of these fish.. and yes my co-workers and I all had Tanks of our own. Not just goldfish in a bowl.
Petsmart does have alot of faults.. But it's the most responsible chain i've seen.
The contract would remove the "you didn't tell me it would get this big" argument that seems to accompany returned tankbusters. They can simply say "you signed the sheet, and if you didn't it's not from here".
I agree.12 Volt Man;3620998; said:
What exactly are they trying to cover themselves on? Someone buys a fish that outgrows their 55 gallon and what,they sue the store they bought it at?
what do they do if you refuse to sign? do they refuse the sale?
the store where I worked at always advised customers of the correct info and let them make their choice whether or not to buy.
refusing to sell to a customer that wants to buy (even if they won't listen to your advice) results in a very angry customer most of the time.
we let them spend their money as they see fit, but we never let them do it uninformed of the consequences if they do.
if you develop a reputation as being a store where customers have to fight with you to buy the fish they want, you won't stay in business long..
sucks, but thats the way it is in the hobby..
its a trade off and a balance.
you want customers to be successful (so they keep coming back) and stay happy.
on the other hand, you can't refuse sales all the time because customers get very angry and you lose them.
somewhere in the middle is the best.
hopefully, and this is the case where I worked, you develop a reputation with your customers as being knowledgable so that they TRUST you, that way, they are not pissed off when you advise them that their choice of fish may not be a good one..
and they end up appeciating you not encouraging them to buy what they originally wanted in the first place.
the store where I worked at always advised customers of the correct info and let them make their choice whether or not to buy.
refusing to sell to a customer that wants to buy (even if they won't listen to your advice) results in a very angry customer most of the time.
we let them spend their money as they see fit, but we never let them do it uninformed of the consequences if they do.
if you develop a reputation as being a store where customers have to fight with you to buy the fish they want, you won't stay in business long..
sucks, but thats the way it is in the hobby..
its a trade off and a balance.
you want customers to be successful (so they keep coming back) and stay happy.
on the other hand, you can't refuse sales all the time because customers get very angry and you lose them.
somewhere in the middle is the best.
hopefully, and this is the case where I worked, you develop a reputation with your customers as being knowledgable so that they TRUST you, that way, they are not pissed off when you advise them that their choice of fish may not be a good one..
and they end up appeciating you not encouraging them to buy what they originally wanted in the first place.
it's about green. if you're a lfs and you annoy customers and refuse to sell them, you will be out of business. if you're a corporate owned store, they won't allow that. corporate stores are sales driven. . .year-over-year sales data is what they live by. as of friday, upon closing of the stock market, petsmart stock traded at 25.68. they were up from the day before. it's not about caring hearts and the love of fish. it's about being held accountable to stockholders and the board of directors.
