petsmart vs me

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So pet stores are dinged for selling fish without questioning, and dinged for asking too many questions...

That's why I'm not in customer service. I myself just show people a picture of my tank, and that usually is enough to get people to understand I know what I'm doing.


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It is annoying when they ask questions since most of the time, they either have poor knowledge or poor judgement. I understand smart fish dealers care about their fish, but a 3 fish per week rule? 20 neons too many? Come on. Yes I appreciate questions stopping Os from going to 10 gallons but if you are going to have your employees ask questions, they should know what they are doing. Obviously there is a difference between having 20 Os in a 10 compared to 20 neons.

I went into a store 2 days in a row and the same guy helped me. Day one, bought an rtc no questions asked. Day 2, he tells me my tank is not big enough for a group of danios....

Finding a knowledgeable fish employee is like finding an innocent man in jail, they are there but not many of them while they all claim to be.
So no, I will not be polite to the inquiring "experts"
 
When they had a sale on Roseline sharks I bought all eleven they had in stock. The girl asked me what I would do with the fish and I just told her I'm a biologist and I study breeding behaviors of fish. She bagged the fishes up right away. No other questions asked.


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You guys shop at weird petsmarts. I have recently been kind of annoyed with their questioning. Because theyre "trying" to be more informative for newbs but at the same time sold out of common plecos when they were $1. And the things they say so matter of fact when theyre trying to "educate" you is sooooo wrong almost 99% of the time. Stand around a busy fish day in petsmart and you will here some absurd things. So it frustrates me to here stories like the ops situation only because theyre basing their judgement on wrong information. Its one thing if the knowledge they drop on you and rules were right but they never are. I would have more respect for them of they were right and thats why they were preventing me from buying a fish.

Lesson here and i do this all the time, lie lie lie lie lie. IF you know what your doing and did your research and know more than they do, lie and avoid the headache. Personally i would have raised hell in that petsmart. Or waited until they sold 5 pacus for a 55 or a $1 common pleco to keep someones tank clean then popped out and said o rly?!?!

For me petco is the worst offender here for the interview portion of buying a fish. I just avoid headaches and tell them i have 15 fish tanks from 1g-3 over 100g shut up and get me fish.
Im gonna just carry a fish keeper resume with me from now on. Lol


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Shenanigans said:
It is annoying when they ask questions since most of the time, they either have poor knowledge or poor judgement. I understand smart fish dealers care about their fish, but a 3 fish per week rule? 20 neons too many? Come on. Yes I appreciate questions stopping Os from going to 10 gallons but if you are going to have your employees ask questions, they should know what they are doing. Obviously there is a difference between having 20 Os in a 10 compared to 20 neons.

I went into a store 2 days in a row and the same guy helped me. Day one, bought an rtc no questions asked. Day 2, he tells me my tank is not big enough for a group of danios....

Finding a knowledgeable fish employee is like finding an innocent man in jail, they are there but not many of them while they all claim to be.
So no, I will not be polite to the inquiring "experts"
Click to expand...

This exatly, plus thats crazy for him not to ask about a rtc


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I seriousely have a few pics on my phone of our tanks.... one so I can show off my babies... and two.. if i decide to get some more comm fish for my tank and petsmart or petco has a good deal and for once nice fish I just whip out my phone and show the person some of my tanks... I usually end up giving them a mini info seminar, because they start asking me suggestions ect... lol.

but it can depend 100% on the employee, I try being nice... if it doesn't work I take my business elsewhere, And let them know why.

Just picked up 6 more glo-lights and 4 albino corys for my com tank this past weekend... when the associate asked i simply said they where going into my community tank. When they start asking about tank sizes I say "Which tank? I have 5"
 
OK so maybe adoption was a bad term. The questions are fine but I just lie about my tanks (no one wants to sale to piranha owners). I just think they should be there to inform and advise but should have no right to refuse the sell. Especially on promo sales.
 
Another reason to avoid being rude to the employee; they can give you just as much of a hard time as you are giving them. What I mean by this, is if you respond rudely or over-defensively. One customer isn't going to kill the store when there's plenty of polite customers waiting for help.

So like I said before, while you may not agree or get annoyed by an employee's questions, at least be the better person and be respectful. It will reflect on yourself better in the future, whether or not you plan on going back to the same store. It will also make a big difference on your customer experience there.


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MonsterMinis said:
I seriousely have a few pics on my phone of our tanks.... one so I can show off my babies... and two.. if i decide to get some more comm fish for my tank and petsmart or petco has a good deal and for once nice fish I just whip out my phone and show the person some of my tanks... I usually end up giving them a mini info seminar, because they start asking me suggestions ect... lol.

but it can depend 100% on the employee, I try being nice... if it doesn't work I take my business elsewhere, And let them know why.

Just picked up 6 more glo-lights and 4 albino corys for my com tank this past weekend... when the associate asked i simply said they where going into my community tank. When they start asking about tank sizes I say "Which tank? I have 5"
Click to expand...

I use the which tank answer too. All the time. They shut up quick. Sometimes start asking me for help lol


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ballinouttacntrol said:
OK so maybe adoption was a bad term. The questions are fine but I just lie about my tanks (no one wants to sale to piranha owners). I just think they should be there to inform and advise but should have no right to refuse the sell. Especially on promo sales.
Click to expand...

I've run in to the same problem with picking up piranha, and it always kind of annoyed me. Then one day I was buying some feeders for my snake at a lps and heard some guy talking about his "school of red bellies in his 30g tank" trying to pick out a fish that would "fight back and put on a good show," and I understood why. They are commonly abused fish IMO. But still, like you said, it can be irritating.
 
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