petsmart in my area (LaCrosse, WI) is a decent store. being a company owned chain store...even knowledgeable staff isn't allowed to carry the fish they want. the store just gets what it's sent. i got my Venezuelan pike there and it is a really nice fish. it seems every time i go into the store, there is a staff member cleaning tanks, and they seem to keep them in a near spotless condition. i'll also say that about half of the staff is rather knowledgeable. as many have already said, they tend to hire college students, so u can not expect them all to be experts, but the Lacrosse store does well. the staff also seem to try and give attention to other live stock. it isnt uncommon to see a staff member w/ a bird or lizard on their shoulder while they go about their duties in the store.
all that being said, i dont buy a lot at the store. generally just crickets...lol. the LFS near me has high shelf prices, but they do have a price match policy. take a picture of the shelf price any place else in town and thats the price they will sell for.
all that being said, i dont buy a lot at the store. generally just crickets...lol. the LFS near me has high shelf prices, but they do have a price match policy. take a picture of the shelf price any place else in town and thats the price they will sell for.