seeing this is worse than hearing about it

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Super Clean water is the key. My Freddy had a similar gash on her about 3 weeks ago. Nobody else was worse for wear or scratched so best i could figure she nailed the edge of the internal overflow and tore herself up pretty good. I upped the water changes dosed with a bit of salt and she's has healed up nicely.

Keep the water clean and stress down and I bet she'll be ok.....sucks you're so far away though
 
Hope she heals up soon. Have you sanded the edges of the filter down. The scar tissue she gets from this wound is going to make it easier for her to re injure herself.. maybe worse next time.

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I had this happen to one of my Oscars before i think mine was a heater burn

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