Tenecor Nightmare

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m_class2g

m_class2g

Piranha
MFK Member
Mar 31, 2005
1,103
26
81
Vancouver, Canada
Long story short, I just got this tank a few days ago from Tenecor to discover a chip on the bottom left corner of the tank. The chip goes half way into the 1/2 inch acrylic side panel. I physically went inside the tank and it is sealed inside the tank. Just half as strong unless the chip is filled/fixed. Lately, Tenecor seems to be very bad with their customer service so my chances of getting this tank replaced seems rather slim. I think i deserve to get this tank replaced after waiting 13.5 weeks after payment. I guess we will see what happens but so far no response. Question is, worst come to worst, is the chip going to spread like glass. Can the tank be fixed? I dont have the experience repairing acrylic so I would like some honest answers. If i have to sell this tank and order a new one from a DIFFERENT manufacturer, I would rather do that, than to risk 300 gallons of water on my floor. Your experience/input would be greatly appreciated!

I've had good experience with Tenecor before so i ordered with them again. Besides this chip, the tank is in good condition. The chip cannot be due to shipping because the entire corner is not cracked/chipped. I think its due to lack of quality control. Builder may have dropped the acrylic after cutting it or did not cut it properly to begin with.

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thats super dirty to ship a tank like that

I do know that the threads I have been seeing regarding their customer service have certainly weighed my thoughts as to whether or not some of the bigger tanks I am going to be getting will be coming from them.

chef
 
The sad part of this story is that you will likely have zero success in getting satisfaction with this. I think it CLEARLY is dangerous to fill, and I would contact them immediately. I would also document everything and notify your credit card company ASAP to begin working through their dispute resolution system. This is a big problem waiting to happen. You have no idea how weak/strong that acrylic is now, and it looks to be 1/2" - is that right? I would be pretty hesitant about the bowing factor already, but this will be even more stress on that corner.
 
it sucks because that is a beautiful tank
 
From my experiences that chip happened before shipping. But yes i would do all i could to get them to make it right before doing anything with the tank.

A crack like that probably won't run.

Has the tank been flame polished? I'm not sure how Tenecorhe manufactures their tanks. If it's *NOT* flame polished i would clean the chip with rubbing alcohol then get some weld-on 4 in there. After that evaporates offs ( 5 mins) i would fill it with Weld-on 16, maybe thin it a little with the 4 first and let that fully cure 24 hrs and then it's going to be as good as it gets.
 
I would try to contact them in every forum and if they don't answer or respond in a timely manner then I would try to find a way to take them to small claims cuz thats bs...
 
What's the footprint on that tank? I had a 300 gal older Tenecor tank with 1/2 in acrylic......it bowed about an inch.....i sold it because i couldn't sleep at night wondering if it was going to explode.....your tank should at least be 3/4" thick....
 
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