Our local petstore (pet supplies plus) has ALL the information on their website. It's all really well-researched, but their employees do not know anything about it!!
They don't know the animals, and here this company has ALL of the information, and they're not telling their associates about it!! I talked to the MANAGER and she had no idea!!
Most of the responsibility lies on the customer, if they did their research, then they wouldn't have a problem. But I don't understand how someone could work in a petstore, and not look up the right information on the animals they sell. There's always room for habitat improvement, so why don't they take the initiative.
If you're determined enough to take the tests, watch the videos, and do the reading, then you should be determined enough to follow up your information!!
No petstore is perfect. But someday, I will own my own store, and it will be staffed by knowledgeable people who care about what they're selling!!