UPS in my area really sucks, but any carrier can screw up a delivery. two weeks ago I recieved 8 wild discus from florida.fed ex next day air. waited at the front door till noon. let the dog out thru the back door and there was the carton sitting on the steps. no knock, no bell. carton was wet on the bottom. opened the carton and the styrofoam box inside was smashed. the result was I lost 5 of 8 fish. supplier is making good for the replacement fish and shipping. the bad news is fed ex is again the carrier. this is what they left on my steps. the driver went around the back even tho the front door is 10 feet from the street. You think he knew I would be a little pi$$ed.