WHAT A LOCAL FISH STORE SHOULD BE?

  • We are currently upgrading MFK. thanks! -neo
i only have one lfs in my area that carries bichirs, flowerhorns, arowana, piranha, shovelnose catfish, saltwater fishes, live rock, coral, inverts, eels, discus. and i prefer to shop there :P and the ever loving rtc
 
Miles;109841; said:
Let's Chat.

Heres the deal~ XoticAquatix is going to be opening our doors to the public. The market for a quality fish store here in this town is wide open. I could use the advice of MFK to try to meet the needs of the hobbyist! I will break it down into subjects and you could all give your advice and opinions, on what you think would make 'the ideal' fish store.

Presentation-
*How important does the physical and cosmetic looks of the store mean to you?
nice storefront is all thats needed something that's very "Hey come one in"
*Even if the store is not fancy, but has a clean appearance, does it still sit well in your book?
Clean is a must! If a store is dirty then I won't come back that to me says the fish keeping is suspect if they can't keep the floor clean.
*If the tanks have an awesome presentation, ie: fully planted display tanks for every tank, then would that outweigh any thoughts of negativety about the phsycal presentation of the store?
Show tanks are great, But they all can't be planted you need a variety to show people what they can do SHOW them the options. Do a Planted, Fake plants, Bare Bottom, Sand. No plants (driftwood and rock) Let them see the possiblitities

Fish Selection & Pricing-
*What kind of fish are you looking for? The oddballs and rare fish, or maybe you like to see a variety of common fish so you have a wide selection.
Oddballs are great but not the same oddball all the time. Change them up so one day someone will come in and see something and not buy it go home and decide they should have bought it b/c they have NEVER seen anyone else have them. BUT when they come back it's not there so They ask and keep comming back till you have it again. (this happened to me with some bubble bee gobies. and I'm still waiting) Nice commons are a must you need to keep the "average" fish keeper happy too. Remeber We MFKers are a different breed.
*Is it impressive to see that fish sections are seperated by Bio-tope and water paramaters (Soft water vs Hard water)?
Hard vs. Soft water is nice to know but I like seeing fish aranged by place of origin. like Asia, Afica, South america.
*Do you often finding yourself not purchasing a 'rarer' fish from a LFS, because it is too expensive?
No, If it's rare and I know it i'll pay what they want if it's something I know I can't just go anywhere and get. I might try to haggle a bit but I won't complain to much
*Do you expect to see slightly higher prices from a LFS, but better quality fish?
I would pay higher prices Slightly higher if the fishes quality of life in the store was better then other stores. Then I would feel better about taking the fish home and not having to worry about any illness it may have.
*Would it be enticing to find a LFS which carries similiar prices to a corprorate pet store, but has the quality and knowledge to go along with each species?
I would pay more to have better knowledge of what fish I am going to buy.

Knowledge & Customer Service-
*Being greeted is often nice, but it dosn't mean you will always get help, nor proper advice. Do you expect a LFS to have 'above average' customer service?
Yes, It's great talking to people who know there fish. Or are at least helpful in pointing you to the info that will help if they don't know
*Would it be a positive thing if the LFS employee begins to ask you questions about the fish you keep, the tank you have, and get a 'general idea' of what level of fishkeeping you are at?
Yes, if they remeber some of the better customers it's nice b/c then you dont' allways have to explain what direction your going with in your tanks.
*If the LFS employees remember your current set-up and tankmates every time you enter the store, does that make becoming a repeat customer more viable?
Yes
*Would it help to have the LFS employee show you references which back their statements and 'education' of fish, basically a 'go-to-guy' if you have any questions or problems.
YES,
*Does the thought of a LFS employee admitting 'I don't know' to you scare you, or let you know that they are honest? Would it be a big bonus if they were to write down the situation in question, and 'research' the topic for you?
I don't know. is fine or i'm not sure i'll find someone who does. That's allways nice. if they research something for you it would be sweet for them to hav access to the internet at the LFS so they can look while you shop and find you when they have some info.

Hard Goods & Supplies-
*Do you purchase your hard goods (ie: filtration, pumps, lighting) from a Local Fish Store or do you purchase it at a much lower value from a major corporation?
Anything that's heavy or bulky I get from a LFS (lights, tops, tanks) small stuff like heaters, filters, media I usually get online the prices are just to low to pass.
*Do you expect a LFS to have higher prices on hard goods then a chain store?
No, I Would pay more for fish at a nice store but I want to be able to price shop any supplies.
*Would you be more appreciative if your LFS spent less time trying to compete with corporations, and more time focusing on the special needs of the dedicated hobbyist?
The dedicated hobbyist is not the mojority. You should compete with the big chain stores but have Quality FISH that are above what anyone else around you carries
*Do you expect a 'LFS' to have a wider variety of hard goods and supplies, or would it not be a big differential because most people purchase their supplies 'elsewhere' anyways?
No wide variety needed. sell a good brand that's not HIGH end that people can trust but have the ablitiy the get the HIGH or low end items if someone wants them.
*Would the ability to mail-order supplies directly from the LFS at a lower cost than the local chain store, be appealing to you? ie: We reccomend some products, then call BigAl's for you!
That would be sweet b/c then you would not have to do the leg work and get your CC number out of the internet lol.

Live Foods & Specialty Foods-
*Most serious hobbyist would appreciate a wide selection of Live Foods, which ones do you think are most needed? (Black Worms, Ghost Shrimp, Feeders, Fry Foods, Red Wigglers)
Something else would be earthworms.
*Do you think majority of people don't feed live foods because they are not commonly available, or they simply do not know they exist?
They may not know the benifits.
*Quarantined Live Feeder Fish(Molly,Guppy,Rosey), other then Goldfish, could be a big bonus to predatory fish keepers.. Would you be willing to pay a little extra for an alternative to goldfish?
QT mollies would be nice but how do you prove to me that they are QT.


Ok let's hear it, I will add more as we go along in the discussion!
Hopefully we all know how to use the [QUOTE ] function ;)



Ok that's my take on it. one thing that I personally want to see in a store is the ablilty to buy BULK dry foods like the big buckets of goldfish flake or the buckets of chiclid sticks or even the big containers of freeze dried foods like the krill.


I think the rest is in my reply i'm tired of writing lol

Hope that helps.
 
I definetely think the appearance of a fish store is important to the customer. If I walk into a store that is messy and isn't nice to look at it will give me a bad impression right off. Nice looking setups in uncramped conditions are a good thing without a doubt. Very few LFS are superbly decorated or anything, but cleanliness and a general tidy appearance are a must for me. I would certainly look favorably on some nice display tanks but this would not make up for an ugly store. I don't think you could keep every tank with stock planted and decorated though because from experience it makes it real tough to catch fish since you're always dancing on glass so to speak.

As for stock. Rare fish are a HUGE bonus. It sucks to travel from fish store to fish store in search of something different only to find more of the same. I realize that as a business, you must stock what sells best but keeping a few rarer species that could potentially sell well themselves would be great. Pricing isn't the most important thing to me so long as it isnt ridiculous. If you're selling guppies for 10 bucks a piece, Im probably not going to buy from you. As long as prices are comparable to elsewhere however, even if theyre a bit higher a good selection of high quality fish will make it worthwhile. As for the layout of fish, biotopes are ok but I personally enjoy fish grouped by size and type ie. danios with danios, s.a. cichlids with s.a. cichlids, goldfish somewhere out of the way where I don't have to look at them ! :p

Anyone who runs a business will tell you how important customer service is. I wont go into much detail other than to say knowledgeable, helpful, insightful employees are critical to the success of your venture and there can be no substitute. There is nothing I dislike more than poor customer service when I am shopping. If I have to work to get someone to help me Im probably not going to shop there again. Similarly, if the employees at the lfs are feeding me a line and I know it, whether or not they think they are telling the truth I'm going to have second thoughts about buying there.

As far as hard goods go, I doubt any lfs can really compete seriously with a chain on the prices of major commercial products so the focus would be better spent on rarer, harder to find things that the chains don't stock. With internet shopping also becoming more popular you might consider having a larger fishroom and a smaller good selection. Ive seen this in practice and it works well. A small shelf with the basics is all you really need. Chances are, most people won't be buying that stuff from you if they can get the exact same cheaper elsewhere.

Live food are good if you can manage them and probably a good source of revenue. Most of the chains dont stock much beyond crickets, frozen feeder mice, a few frozen fish foods and sometimes a few worms. If you can raise your own live food and package it for sale, you'd probably do well with it.

Best of luck, let us know how it goes.
 
Sooo....Who dug up this three year old thread and replied as if it was posted yesterday???

:hitting:
 
quality and selection is above all the most important thing to me when looking for a good lfs. having fish that no other store in the area has will get you my buisness plus advertisment.

overall appearence means little to me

keeping prices competitive on supplies also is a plus even a little more is ok if your stock and selection is superior. Some of the stores in my area have the same fx5 on their shelf cause they want 300+ for em. nowadays with the internet an stuff the knowledgeable hobbyist isnt gonna buy your supplies if their 20% more than they should be.

Advertising on this board and others should also help
 
First of all,(I don't know you) but I appreciate you being concerned about your future customers... One thing most stores these days are lacking. I feel, the more time and consideration you put into what you do the more your customers will appreciate it and think more highly of you and the store. When I walk into a place with kind people and an awesome store (does not have to be millions spent But you can tell when people use what they have to the best of their abilities) and I am treated very good... I will most likely take a bunch of your business cards and make it sound like your store IS THE PLACE TO GO. Customer satisfaction is an important role in business keeping. I wish you the BEST of luck... and ten points for opening a fish store!!!
 
its funny how people still keep giving advice :ROFL:
 
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