Had it happen..... Ray was delivered by car 6+ hours. I wasn't at the house when it happened. I turned it loose and the tank and was just like WTF. I can think of much worse situations to be in, after all I'd much rather find claspers on lady ray then be in a situation with it being a person! Whoa! Zing.
Usually the seller is so emarassed by the mistake they gladly make it right.....
In my case patience was key. The claspers weren't unrolled, I was in no hurry, the ray obviously was in no hurry and the seller was on the same in no hurry boat.... In fact we still haven't settled it yet, but like I said, with 2 patient parties it's not a big deal.
Like Trev said, customer is king and if you're unhappy right now then the seller needs to act.
Guess this is just one more case where it would have been better to shop at the LFSs so you can see what you're getting.
I could have been a unpolite fellow about it and called the guy out, embarassed him, start a thread so everyone could rag on him, but I honestly believe him. He had another of the same species 2" smaller fully unrolled. He assumed this guy was a girl as it passed through an exporter, then vendor, then him. I was the one to notice. The guy I got them from kept them in a pond. I honestly believe it was a simple mistake. The guy is a stand up hobbyist that's probobly more intelegent than I'll ever be. It's real simple, I could have handled the situation 2 ways. Out of respect for that hobbyist a name was never put to the situation, and won't be. Mistakes do happen, they happen everyday. Its up to us to handle them accordingly.
