Tenecor Nightmare
- Thread starter m_class2g
- Start date
Yup very plainly not damage from shipping but from manufacturing.
What is very interesting is that poop travels uphill whereas a company is involved. Companies think they can poop where they eat and sleep in the bed of their consumers and then think that it will not get out(even funnier in the age of the net).
Personally I know after lifting my last 2 300g tanks -8ft and 10ft that I most definitely will be going acrylic for anything that size in the coming days and there will be more than a few tanks involved.
So thanks for posting up this thread will make sure that this company is one that I have no dealings with and will make sure that any other people that I have connection with who happen to be in the market for large acrylic tanks know these guys should be avoided at all costs.
What is very interesting is that poop travels uphill whereas a company is involved. Companies think they can poop where they eat and sleep in the bed of their consumers and then think that it will not get out(even funnier in the age of the net).
Personally I know after lifting my last 2 300g tanks -8ft and 10ft that I most definitely will be going acrylic for anything that size in the coming days and there will be more than a few tanks involved.
So thanks for posting up this thread will make sure that this company is one that I have no dealings with and will make sure that any other people that I have connection with who happen to be in the market for large acrylic tanks know these guys should be avoided at all costs.
That small piece that fell out would have taken some of the attached acrylic with it as it was smashed out if it was done in transit due to the bonding agent used to weld acrylic together. If it had been an impact after construction you would have had significant damage at other points around the missing chip.
An impact strong enough to break acrylic that thick and break off a chunk that big would have caused significant cracking to the other edges.
Anyone who has ever worked around any material that is very strongly bonded to another, like bonded acrylic or metal using welding, knows that when an impact occurs at a specific point along a seam then damage radiates out and the removed splinter always removes a piece of the welded edges with it. It is impossible not to when products are welded and the seam basically becomes a solid piece with the bonded edges (think metal welding, easiest one for people to understand).
I would pay another acrylic company to do an inspection on the tank and write a report, give this report to Tenacor and make sure you keep refuting that it was caused in transit. They are talking out their back sides. STAND YOUR GROUND, THEY ARE JUST TRYING TO FOB YOU OFF WITH THE CHEAPEST SOLUTION.
Just out of curiosity, do you not have consumer protection laws in the USA?
Tenacor would not be able to get away with that here, signing for a product here in the UK is just to say you had received it no matter what a company tries to say about not inspecting it.
Another Tenecor horror story .....Don't give up and stand your ground as everybody suggested. Good luck and keep us posted.
...And guys.....when it comes to ordering tanks do yourselves a favor and buy from Midwest . I just bought a 315 (see my signature) and was cheaper at 3/4" acrylic then Tenecor @ 1/2" , came faster and in flawless condition, excellent communication.
...And guys.....when it comes to ordering tanks do yourselves a favor and buy from Midwest . I just bought a 315 (see my signature) and was cheaper at 3/4" acrylic then Tenecor @ 1/2" , came faster and in flawless condition, excellent communication.
dude, fill that ***** up and tap it on the crack, take pictures and sue there asses for damages to EVERYTHIN!
that is NOT shipping damage. DONT let them push you around like that man! you spent the money for a good tank and thats the ONLY thing you should stand for!
i would be up there ass every second untill they took responsibility for this screw up.
dont give up!!!
that is NOT shipping damage. DONT let them push you around like that man! you spent the money for a good tank and thats the ONLY thing you should stand for!
i would be up there ass every second untill they took responsibility for this screw up.
dont give up!!!
Can't say I'm surprised. They are absolutely correct about FOB shipping-point. I work in Finance so I'm used to hearing these terms. By going through with the sale you accepted their terms and conditions. Crappy situation, but that's what happens when you have a very expensive tank shipped to a buddy's house where he wasn't even able to inspect it. If I had paid thousands for a tank, I'd make SURE to take the day off from work and be there to inspect that tank inside and out before the shipper stepped foot off my property. I really don't see this having a favorable outcome for you.
Damn Mike, i'm sorry to hear that this tank turned out to be a nightmare.. 
Well i hope Tenecor will do something to fix it but from the looks of it they're trying to wash their hands of all blame..
If you need any help trying to fix it, IF you end up having to.. Let me know the next time you're down, we can run to TAP Plastics in Lynnwood and they have all you'll need to fix it up right. I've had to fix a few tanks and they've done me right every time..
Well i hope Tenecor will do something to fix it but from the looks of it they're trying to wash their hands of all blame.. If you need any help trying to fix it, IF you end up having to.. Let me know the next time you're down, we can run to TAP Plastics in Lynnwood and they have all you'll need to fix it up right. I've had to fix a few tanks and they've done me right every time..
That won't get you anywhere. They specifically exclude any sort of property damage from their warranty. This would turn into a legal battle exceeding the cost of the tank, and you'd still end up losing:
and
well even though im a loyal customer to tenecor, not anymore.
seems like they wont be doing anything about this. yes i should have been there to accept the tank in person but what is done is done. this clearly shows the lack of care that company has for their clients after they take payment.
mike, im trying to contact a local plastics place here to see what they can do. i will let you know know though thanks!
seems like they wont be doing anything about this. yes i should have been there to accept the tank in person but what is done is done. this clearly shows the lack of care that company has for their clients after they take payment.
mike, im trying to contact a local plastics place here to see what they can do. i will let you know know though thanks!
sorry to hear of your problem with tenecor. i have had sililar issues and now drive from utah to pick up my tanks in person.like you mentioned, always great communication untill you pay,then it stops.
IF you have to keep this tank i would recommend going to your local plastics store and getting some acrylic glue. I had a similar issue with a acrylic tank and i used a 2 part epoxy/acrylic glue and filled in the chip and after the glue had set 48 hours i used a sander and sanded the glue smooth and then buffed around the glue and it was barely noticeable and very strong.i believe the glue was a 2 part #42 and #40.a google search will give you a good start. hpe this helps and good luck with tenecor.
IF you have to keep this tank i would recommend going to your local plastics store and getting some acrylic glue. I had a similar issue with a acrylic tank and i used a 2 part epoxy/acrylic glue and filled in the chip and after the glue had set 48 hours i used a sander and sanded the glue smooth and then buffed around the glue and it was barely noticeable and very strong.i believe the glue was a 2 part #42 and #40.a google search will give you a good start. hpe this helps and good luck with tenecor.
