Passenger Dragged Off Of U.S. Airlines Flight!!

[krichardson]

I had that meme in mind the moment I saw this thread. You beat me to it...

Thats okay....just find another one,there's of em out there lol.

 

[robham777]

I don't understand why the Airline didn't offer the workers/passengers a rent a car(paid by them) and even offered to drive them there. Sure it would have taken a few hours more but United would have paid some money on the side.

I worked as an airport sales agent for 7 years at Continental before they merged with United. If the employee's were dead heading crew members then they were scheduled to crew a flight downline and if they did not get there then that flight would be cancelled or very delayed impacting many more passengers. In the airline biz everything has a domino effect, and what happens in one airport can impact operations at a number of others.

 

[krichardson]

Delta will now be offering up to ten thousand dollars to passengers that they may have to bump from a flight.

 

[Tomt37]

I worked as an airport sales agent for 7 years at Continental before they merged with United. If the employee's were dead heading crew members then they were scheduled to crew a flight downline and if they did not get there then that flight would be cancelled or very delayed impacting many more passengers. In the airline biz everything has a domino effect, and what happens in one airport can impact operations at a number of others.

Letting the passengers board before resolving the issue, then not offering enough compensation and using physical force is where they went wrong ... possibly pushing limits of overbooking stats too

 

[robham777]

Letting the passengers board before resolving the issue, then not offering enough compensation and using physical force is where they went wrong ... possibly pushing limits of overbooking stats too

Compensation owed is based on the contract of carriage and government regulations and also dependent on how quickly you can be re routed to your destination. There are situations where passengers are denied boarding on an aircraft with empty seats. Once the pilots have a passenger count, baggage/cargo load , and fuel load for destination and alternate airports they calculate the weight and balance for the aircraft. If it is overloaded then a combination of passengers, baggage, and cargo may have to be removed. I really don't know the specifics of the situation and how it escalated to the level it did so am not taking sides. I have not been involved in the industry since around 2003 so many things have probably changed but dealing with overbooked and cancelled flights was always the worst part of the job.

 

[Tomt37]

Understandably - but the fault here was in not realising that the overbooking denial of boarding rules were not applied properly once the people had boarded and been seated .. the company should have increased the voluntary compensation terms instead of resorting to physical removal for PR purposes and because they failed to follow the proper denial of boarding procedures to allow the staff to travel

 

[pops]

This dip stick going to get a big cash payout, but does serve the porpuse of having passenger rights looked at,

 

[pops]

the plane is private property, you told to leave you leave, just like my house, I tell you to leave you leave, if you do not i will remove you, one way or another, alive or dead make no dif to me. told to go, you go.

 

[pops]

ok, that statement a little strong but you get the point. if you will not leave we will get some one to remove you.

 

[pops]

and he screamed like a bi%^t before being removed and said you will have to drag me from this plane, and so they did.