East Coast Zoological Supply - BAD SELLER

[PhoMan]

I just ordered 3 rays from John for a group order since I wanted to save shipping through the group order. John told me he gave me a deal and I politely thanked him for that. As it turned out, there were a few problems that I wish seller had told me up front.

1. When seller finds out he does not have my 3 fishes. He messaged me in the middle of the night like 1:30AM to let me know...

hey buyer.... I don't have all your fish.... should I ship just 1 fish to you first?
Then seller sends a another message like 7 hours later that would le like 8:30 in the morning.... Well I did not hear from you so I went ahead and ship 1 fish instead of the 3 fish that you ordered.

Seller said that he will split the shipping with me on the next order in his morning message when he already shipped the fish.... (If I could get some other people to buy... he will split shipping the other buyer and I don't have to pay for shipping.... see part 2).

I messaged seller back that same morning when I got the message... saying that JOHN I wish you told me this earlier so I could have made a decision whether I still wanted the partial shipment.....

Seller messaged me back saying.... I sent you several messages letting you know ahead of time that I will be shipping only 1 fish.... excuse my language here....wtf is this? This guy sent me a msg in the middle of the night (1:30AM CT 2:30 AM where John is) while I am sleeping and expect me to reply to you whether he should ship the fish? Then John sent another msg like 8:30 am letting me know… oh by the way I already shipped 1 fish to you, I will ship the other 2 when they come me and we'll split the shipping on your remaining shipment. As it turned out I got 1 fish at the airport with my friend badfish on that day. Ok I understand that things happened. I PM him back…. John, that’s fine, just ship them to me when you get them in.


Part 2.

I did some publicity/marketing including members that I know that I am getting some fish from John, let me know that they want in on another partial shipment.

As it turned out, Brad (in Chicago, not the suburban Brad), took part of the Chicago shipment. Since Brad was busy yesterday, he asked if I could hold the fish for him. So I did. when I opened Brad's fish and my fish... there were major differences. Brad's fish were much larger and more vibrant in colors. Brad's fish was in the fish category of mine (in terms of price).

And guess what the extra shipping expense and etc, did not make me put up this msg…. But after seeing Brad’s vs. mine. I know I got screwed big time. I told Brad, I could have switched the fish on and Brad would not even know it. Brad saw the two types of fish when he picked them up. But I am not that kind of a person.

John if you told me up front that yes I can sell you 3 fish at a different grade... then it's a different story. But John told me that he would give sell the fish to me at a discounted price. Clearly John sold me smaller, less quality fish for the price he offered me and not as a discount for me being a REPEAT CUSTOMER!.

Remember because I put my posts, others like Brad bought more fish from JOHN, I did the leg work for him... I still ended up getting screwed.

Keep in mind that if there were no other buyer.... then I would have to pay twice for the shipping (group order price, instead of one). My plan was pay only once, and all this could have been prevented. John had called me before and I would think he has my phone #, but I do give him the benefit of the doubt that he lost my number. Thus he could not call me. Better yet, he could have asked badfish for my #, we all have each other’s numbers. But how is a smart guy like John going to know if Badfish would have my number right? John knows badfish and I know each other.

But let's be professional here... if you don't have the goods. don't sell it. If you decide to sell it... don't make your customer to pick up half of your problem! I am a business man and both you and I know that this is not the way to do it.

John, please let me know when you will send me money for the partial payment for the shipping. It came out to be 45 bucks and change... I am giving you a discount... you just need to pay me 22 dollars back for your part. If you chose not pay me. Guess what that will make me even happier... then I get that nice opportunity to keep asking you for it.

Heads up to everyone, I now have a different perception of this seller. Please be careful when ordering goods from John. Good luck and happy fish keeping.

 

[ewurm]

Sorry to hear your problem, communication is important. Most posts about ECZS are favorable responses.

 

[Havey]

that's because most people who have bad experineces with sellers dont like to talk about it...

Or most people have a favorable experience.

 

[AroW]

that's because most people who have bad experineces with sellers dont like to talk about it...

No offence, but I don't think one seller should say something like that to another seller, true or not. In my experience the service was excellent despite the fact that I only bought a small amount of stuff. The quality was really good and he does seem to get in some ultra rare stuff from time to time.

I think you should talk it over first for more clarification and keep us posted as needed

 

[JD7.62]

I have not and will not order from ECZS as I emailed him asking a simple question once and received nothing but arrogance in return. I even get this feeling as I read his posts through out his forum.

 

[eczs-1]

Minh,
First-before you shoot your mouth off check your Paypal account-I refunded you money towards the shipping of the fish BEFORE the fish were shipped.
NO OTHER SELLER WOULD REIMBURSE YOU 5 CENTS ON SENDING YOU ANY OTHER FISH OR SHIPMENTS.Get over it.
I sent you rays comprable to the one I sent you.One was a bright yellow spotted type which reminded me of the yellow spotted otorongo I recently sold.
I e-mailed you several times to say I ran out of males.Every motoro ray that I imported that week was a female.I checked with all my wholesalers and they all had females or I would have traded them out to get the males.I did not hear from you so I did the best I could..I had another one still here but I did not want to sell it as he had not eaten.I sent a female with the Chicago order so you would have something while I got in the next batch.Then I offer to pay for part of the shipping.That is not good enough on top of 3 motoro rays -healthy no less!!- for $170 of which you did not even include the 3% Paypal fee like everybody else.Notice,I did not say a word about it.
I gave Brad a matched set of rays as I did you.Sometimes they come in a little bigger-sometimes a little smaller and you did not get any B grade fish.
Go buy your rays from other sellers and pay $100ea while waiting weeks or months for them to show up in half the condition of the ones I sent to you.
I am not perfect,but I thought I did take care of you when I had a situation I could not have anticipated.You got the fish-you got the refund-all within a week. The penis envy is your problem and one we can all do without.
I believe an appology is in order here.
John

 

[Havey]

I read john's reply to this on another board and it sounded like he did a good job of taking care of the order and of making it right when the right sex came in. I doubt that John knows right now that he has to enter every board on the net to try and reply to you.

 

[eczs-1]

I have not and will not order from ECZS as I emailed him asking a simple question once and received nothing but arrogance in return. I even get this feeling as I read his posts through out his forum.

Funny,I do not recall getting any e-mails from you.
Who are you?What was it in reference to??

I'm an arrogant SOB.Everybody knows it.

I make George Fear look like a choir boy.
John

 

[eczs-1]

I read john's reply to this on another board and it sounded like he did a good job of taking care of the order and of making it right when the right sex came in. I doubt that John knows right now that he has to enter every board on the net to try and reply to you.

Thanks.
I got the heads up and put my reply in just now.
There are only 2 boards that matter and my response has been made where it counts.
Minh is acting like a 12 year old.With the $25 he got from Brad for the shipping and my $20 refund he got the rays shipped for nothing.And one of them I could have posted for $125 and sold it immediately-but I sent it to him.
Don't know what else I could have done.
I talked to him last night and there was no problem.Thought everything was fine-now this wild diatribe over his fish being about 1/2 -3/4 of an inch smaller than the other guys.Not that I shipped dead fish...not that I sent sick fish...not that I sent skinny fish.I sent a slightly smaller fish and arrainged for him to pay nothing in freight.
I"MMMMM A BADDDDDD BOY!!!!

And Dave,you don't want to go there.
Just sit back and sell your fish in peace.
John

 

[M|L]

I've said it but I'll say it again, I really don't see how John could've handled the situation any better.

If John hadn't sent the fish, then the buyers within the group buy will all pay extra to compensate for PhoMan. Since PhoMan was unable to be reached, John did what he preceived to be the best choice.

As for the "lower quality" fish, I doubt John deliberately sent smaller duller fish to you. Fishes during shipping will be stressed out and some takes it better than others. They're live animals, not something out of a factory that's made from a machine. Each will vary.

If you only know how many fishes John has in his warehouse, you'd go nutz trying to keep track of everything.

It's business, some will be pleased, some won't.