WOW!! Had to go back to the beginning but read all & sorry for your nitemare. I too have a TENECORE tank although a bit smaller. My experience was much different 4 years ago. Customer sevice, although somewhat reluctant, was extremely accomidating when I threatened to cancel the sale because the order was incomplete. The tank, stand & hood were 'super-crated' & in excellent condition upon delivery inspection. I refused to sign acceptance because the lids were missing. Minor, I know, but still I paid good money for a COMPLETE SET-UP & wanted nothing less. I was amped to the tenth degree after waiting all this time. The serv. rep. assured me it was their error & the remedy was to overnite the lids to me along w/ $100 worth of acrylic cleaning products. I agreed & signed for acceptance. Things are bound to go wrong with anything, no matter how good the reputation. I am very surprised they have refused to rectify your situation. Stopping the payment is a good start but continued persistance will be required. Legal intervention might be necessary. Stick to your guns. They dropped the ball. Best of luck & keep us updated. "T"
I know it's been a crazy 'ride' but as long as they're attempting to make good & you get exactly what you paid for. Stay on em'! "T"
