Here we go again PISSEd!!!!!

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I always wondered if anyone had successfully filed a claim and was compensated, probably depends on what chemical level was detected in water

I've not heard of successful claims for fish. Afaik they are only responsible for keeping it drinkable, and they will use it as a catch all excuse to say it's not intended for fish. At least it is one of the ways I've seen them shirk responsibility in the past. It's not like I don't understand though, if they started considering it they would have an influx of highly uneducated fish keepers demanding money. I think it would be more effective to go after them for human consumption instead, but I don't think it would help much here.

I think if I end up on city water again I will pretreat water in storage. It seems like the only feasible way to keep stock safe, and you can customize it to your use. That or filtration like oddball mentioned. Sorry to hear sticky, hang in there buddy.
 
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can we find out about these ahead of time?
Yes. I get Emails.
But they also shock the water after they repair sections of the pipe or replace broken valves, which might go unannounced.
The only safe way is filtering the incoming water through carbon, or using a drip that effectively dilutes the toxicants. The latter won't work for chronic treatment, as Oddball outlined.



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I would get a 1000L ibc water pallet £20 second hand, store and pretreat the water first
 
Treating water for human consumption, is in many cases diametrically opposed to what fish need. If there are 1 million water drinkers in a city, and 100serious fish keepers, who do you think gets priority.
If you are a serious fish keeper it is your responsibility to keep your fish safe, not your water department. One dead child from non-potable water, your brother, your daughter, your grandfather, would outweigh all the fish keepers dead fish in 1000 cities.
You cannot walk away during a water change, if there is a problem in a distribution system, to keep people safe, the system will be shocked, that cannot be helped. Monitoring water constantly during every water change, is always needed. If you don't neutralize chlorine, you may have been lucky for 20 years, but all it takes is 1 water main break, and your fish will be dead, if you are not dead on the case.
There are also many things that can go wrong at water plants, they are dangerous places, things blow up, gas escapes, **** happens, I worked in one for 20 years, someones guppies are the least of their worries.
People would call our plant every day saying we killed their fish, and because I was the fish guy, I was sent to their homes, and 99.999% of the time, my tests revealed it was the fish keepers mistake, ignorance, or lack of vigilance.
You may notice the OP is from Laos, and I would imagine they have very special water concerns, I spent over a year in Viet Nam, and would get water borne illnesses regularly. For that country to simply get potable water for human consumption, is a giant leap.
 
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Treating water for human consumption, is in many cases diametrically opposed to what fish need. If there are 1 million water drinkers in a city, and 100serious fish keepers, who do you think gets priority.
If you are a serious fish keeper it is your responsibility to keep your fish safe, not your water department. One dead child from non-potable water, your brother, your daughter, your grandfather, would outweigh all the fish keepers dead fish in 1000 cities.
You cannot walk away during a water change, if there is a problem in a distribution system, to keep people safe, the system will be shocked, that cannot be helped. Monitoring water constantly during every water change, is always needed. If you don't neutralize chlorine, you may have been lucky for 20 years, but all it takes is 1 water main break, and your fish will be dead, if you are not dead on the case.
There are also many things that can go wrong at water plants, they are dangerous places, things blow up, gas escapes, **** happens, I worked in one for 20 years, someones guppies are the least of their worries.
People would call our plant every day saying we killed their fish, and because I was the fish guy, I was sent to their homes, and 99.999% of the time, my tests revealed it was the fish keepers mistake, ignorance, or lack of vigilance.
You may notice the OP is from Laos, and I would imagine they have very special water concerns, I spent over a year in Viet Nam, and would get water borne illnesses regularly. For that country to simply get potable water for human consumption, is a giant leap.
So your saying doing something else and keep my eyes away from water change for 3-5mins is not a responsible fish keeper? I just lost nearly 10k worth of fish and you think I wouldnt care about my fish?
 
Laos is actually read as 'Florida'. The OP is in Ft Lauderdale.
Laos original from there, Live in Boston all my life, currently in forth lauderdale for vacation. Did water change before I came here.
 
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