I have noticed that majority of the knowledgeable fish keepers end up going somewhere else to work,like Pet Supplies Plus or anywhere else that carries the uncommon fishes that petsmart or petco will rarely carry.I will admit though,the one petsmart by me does carry Jaguar Cichlids,so I give them credit for having that at least and some good sales at times for fish food.
Pet Smart JERK
- Thread starter striped bass
- Start date
The guy most likely dosent have any aquatic pets of hes own lol... and for good reason, every one i have ever talked to at a pet smart was a complete tool...
yeah i dnt want to kick a dead horse but the petsmart kids are just that, kids with a job that they dnt expect to be social with, only doing it so they can support their WOW addiction. I dont even bother with what they say, i mean i dont try to be a A-hole customer but dnt tell about a creature that you only feed and i have been researching for over two weeks, some have been researched for months and set up a replica environment tank that has cycled for almost a month just to be safe.
sorry for the back to back but i must say i go to Big Al's in Edmonton and am more than happy with service,suggestion and friendly-ness.
WOW got a reply mail from them already it reads:
Dear ######,
Thank you for your e-mail. We apologize for the experience you?ve had
in our local store. To help you get a fair resolution, we will be
filing an official store complaint. These are recorded and reviewed
customer experiences that require a resolution and follow up.
Before the complaint can be initiated, we would appreciate it if you
would let us know the store location where this occurred. Please reply
to this message with the store number or the city and state where the
store is located. If there is more than one PetSmart store in your
city, it would be helpful if you included the street name as well.
Once we receive your reply, the complaint will be initiated. A member
of our Management Team will be in contact with you once a fair
resolution has been determined, depending upon the circumstances.
We apologize again for any frustration or inconvenience you have
experienced and plan to help resolve the issue in a timely manner for
you.
Sincerely,
Jon
PetSmart Customer Care
www.petsmart.com
Phone: 1-888-839-9638
Dear ######,
Thank you for your e-mail. We apologize for the experience you?ve had
in our local store. To help you get a fair resolution, we will be
filing an official store complaint. These are recorded and reviewed
customer experiences that require a resolution and follow up.
Before the complaint can be initiated, we would appreciate it if you
would let us know the store location where this occurred. Please reply
to this message with the store number or the city and state where the
store is located. If there is more than one PetSmart store in your
city, it would be helpful if you included the street name as well.
Once we receive your reply, the complaint will be initiated. A member
of our Management Team will be in contact with you once a fair
resolution has been determined, depending upon the circumstances.
We apologize again for any frustration or inconvenience you have
experienced and plan to help resolve the issue in a timely manner for
you.
Sincerely,
Jon
PetSmart Customer Care
www.petsmart.com
Phone: 1-888-839-9638
Sound like this kid going to possibly loose his job. Or have a customer complaint on his file which isn't good either.
I personally am new to keeping fish but I do know a little bit. Its sad though when its someone's job to know a little bit about fish yet I seem to know more than them. The petsmart by me isn't horrible but its obvious the fish person there doesn't know anything. Thankfully they don't fake their knowledge. Though it is pretty bad when I can glance in one of their tanks and tell all the fish in it had ich yet when I told the girl she just stared at me and said thats how they've always looked. Lets just say I avoid buying fish from them, at least until they get a more knowledgeable fish person.
I would feel bad if i made someone lose their job. Just try to go to an alternative pet store. I cant stand a lfs by me. very over priced and rude so i just dont give them business, they can lose out on their potential money and i spend probably 100 dollars every two weeks easy so you snooze you lose. I do wish kids my age would educate themselves when your dealing with the lively hood of an animal though. Maybe if petsmart would teach them the different kinds of fish and even keep a care sheet guide by the employees things would be much easier. I blame the corporation more so then the staff. But if you dont have a passion for fish you also shouldnt be working with them for hours a day. TEACH THEM ABOUT DISEASE tired of seeing the fish suffer from something pretty easily able to cure
Lol I sell fish in my lfs and I don't work there! The owners let me. They know that there employees are stupied (except one there he's one mfk actually) they say its hard to find decent people. Don't get me wrong there nice and all but there fish knowlage is terrible. I saw a guy looking for a type of pleco for his 100g that won't get to big. The guy told him to get a common! The guy said thanks and said he will pick it up after he's done looking around. I came up to him and asked him whats his stock and why he wanted a pleco. He at least kno it wasn't to "eat" the poop... He wanted a cleanup crew sotold him to get some Cory cats (mind u pleco$2corry$3) and told him about commons and then went over some tips for the corrys he bought 5 corrys in the end. The lfs ended up making for money an went to a happy place
