hey guys, i had a stealth heater that blew up in my tank. and my tank shattered i was wonderin if i could complain. and i also wonder how did this happened?
TANK BUSTED
- Thread starter Danny Monster
- Start date
ya the heater was in the water the whole time. and it was in my lil brother room. the heater blew up. it is all busted. this heater is supposed to be good that is why i bought it. im looking on the site and it says this
Stealth Pro–Shatterproof Heaters
For hobbyists who want superior heating with precision temperature control, the Stealth– Pro Shatterproof Heater from Marineland is the ideal solution. The new Stealth Pro heaters offer advanced safety features that includes bi-color LED indicator system that lets you know the heater is operational, a shatterproof design and automatic shut-off, plus now features state of the art mesh heating element with mica core. It’s C-UL-US listed for safe operation in both marine and freshwater aquariums, and combines accuracy to within one degree Fahrenheit with easy setup. Simply select the desired temperature, install it in the aquarium and plug it in. The Stealth heater distributes core heat evenly and efficiently, yet remains nearly invisible.
FEATURES & BENEFITS
Stealth Pro–Shatterproof Heaters
For hobbyists who want superior heating with precision temperature control, the Stealth– Pro Shatterproof Heater from Marineland is the ideal solution. The new Stealth Pro heaters offer advanced safety features that includes bi-color LED indicator system that lets you know the heater is operational, a shatterproof design and automatic shut-off, plus now features state of the art mesh heating element with mica core. It’s C-UL-US listed for safe operation in both marine and freshwater aquariums, and combines accuracy to within one degree Fahrenheit with easy setup. Simply select the desired temperature, install it in the aquarium and plug it in. The Stealth heater distributes core heat evenly and efficiently, yet remains nearly invisible.
FEATURES & BENEFITS
- Shatterproof injection- molded thermal plastic casing protects against wear and damage.
- Bi-color LEDs with Optic System illuminates Translucent Select Temp dial which glows red when heating, green when temp is OK.
- Mesh Heating Element with mica core, coupled with epoxy fill ensures the most efficient heat transfer and eliminates rattling coils and glass tubes.
- Safety shut-off, which shuts down the heater if it is removed from the water.
The unit automatically restarts when it’s returned to the water. - Certified accuracy to +/-1 degree Fahrenheit.
Man, I just bought a couple of these heaters. You should get a replacement automatically since the company offers a lifetime warranty correct. Also, since this caused damaged to your tank and presumably your fish, they should be responsible for that as well. I would contact them immediately..
Do you have pictures of the heater...
Maybe shatter proof but not explosive proof =-(
Do you have pictures of the heater...
Maybe shatter proof but not explosive proof =-(
Thats a shame.
Ive always liked the marineland stealths.
I just looked on google and your not the only one this has happened too. The thing is if you were heating a tank bigger than what the heater is designed for, Its pretty much your own fault. But by this time there is probably some sort of recall on these. I found this email from tetra from somebody else it happened to.
Hello,
We are sorry to hear this has happened. Tetra strives to produce the best quality products for all our customers to enjoy.
Please supply your name, shipping address and phone number.
For a compensation claim, we would need the actual product, a detailed letter regarding your set up, what happened, and an estimate as to the value of the fish lost. The estimate MUST be on a pet store's letterhead and/or with a store business card included.
The product will be tested. Testing usually takes two weeks, unless it is a chemical or food and a problem occurs during initial testing, then it can take up to four weeks as we will send it to Germany for further testing. Once the results are known a claims specialist will be in contact with you to let you know the outcome of the testing that was performed.
Be sure to include as much information about your aquarium as possible. Things like:
How many gallons you aquarium was
Have your local pet store provide a loss estimate of the aquarium, animals, etc.
The name, address, and phone number of the pet store that gave the loss estimate
Any pictures of the tank and animals in the tank (before and after pictures are very helpful)
Any receipts you may have
How long you have had the heater
How long you have had the aquarium set up
If any water changes were done around the time the heater problem occurred
If the tank was filled completely
If the heater was placed horizontal or vertical in the tank
Any fluctuations you may have noticed in the temperature before the problem occurred
You can ship it to:
United Pet Group
Attn: Rosemary Hartmann
3001 Commerce St
Blacksburg, VA 24060
Thank you,
Tetra Care
Ive always liked the marineland stealths.
I just looked on google and your not the only one this has happened too. The thing is if you were heating a tank bigger than what the heater is designed for, Its pretty much your own fault. But by this time there is probably some sort of recall on these. I found this email from tetra from somebody else it happened to.
Hello,
We are sorry to hear this has happened. Tetra strives to produce the best quality products for all our customers to enjoy.
Please supply your name, shipping address and phone number.
For a compensation claim, we would need the actual product, a detailed letter regarding your set up, what happened, and an estimate as to the value of the fish lost. The estimate MUST be on a pet store's letterhead and/or with a store business card included.
The product will be tested. Testing usually takes two weeks, unless it is a chemical or food and a problem occurs during initial testing, then it can take up to four weeks as we will send it to Germany for further testing. Once the results are known a claims specialist will be in contact with you to let you know the outcome of the testing that was performed.
Be sure to include as much information about your aquarium as possible. Things like:
How many gallons you aquarium was
Have your local pet store provide a loss estimate of the aquarium, animals, etc.
The name, address, and phone number of the pet store that gave the loss estimate
Any pictures of the tank and animals in the tank (before and after pictures are very helpful)
Any receipts you may have
How long you have had the heater
How long you have had the aquarium set up
If any water changes were done around the time the heater problem occurred
If the tank was filled completely
If the heater was placed horizontal or vertical in the tank
Any fluctuations you may have noticed in the temperature before the problem occurred
You can ship it to:
United Pet Group
Attn: Rosemary Hartmann
3001 Commerce St
Blacksburg, VA 24060
Thank you,
Tetra Care
as u can see in the picture. my heater was set up straight on the lefthand side of the tank. wen the heater blew up the glass launched to the other side of bed.
