darcy12877;1861276; said:In your "regulations" it states that "live arrival is guaranteed" but it's ovious that there was a DOA. As well you did not ship half his order. I would be a little pissted if someone played me like that as well. If you guarantee live arrival and that doesnt happen, that is your fault, not the customers. On top of that you did not ship all the fish that this gentlemen has ordered. That is no ones fault but your own, and he should not be ripped off because your looking to make a quick buck. I believe (from whats been listed) that you have been completly un professional, when your in the buisness world the customer is always right. If anyone needs to learn something from all of this its you dave, you need to realize how many people are on this forum and how many people some customers know. If you have one bad and unprofessional expieriance with one customer, word gets around and you start losing alot of buisness. In all honesty this guys money is nothing compared to the customs orders that you are probably going to be losing because of this incident. Do you really think it was worth it?
I agree with you. It stated that it shipment was with Live Arrival and in which the fish arrived their was already DOA...and the other thing was part of his order was never shipped to him...i can see how someone would get pissed if they payed for their fish with the shipping and in return you get fish but not all and most of the order claimed was DOA. And yea The "Looks" that you keep talking about has nothing to do with this guys order and the feelings he has right now towards this.
And from this guys response about your reply back to him regarding his order, with your bad tone and harsh words are VERY un-professional as to think thats doing business...you'll lose that with that tongue of attitude. He has the very Right to be mad and should be given his money back since part of the order was recieved, and most of the order he has payed for was DOA. Atleast pay for the return of the DOA shipping cost...he payed for the shipping once and is best with great business that the business man who has the stockings pay for it as replacing the ones missing and ones that arrive dead and or just give back his money for the ones he didn't get and the ones that was dead. Enough of all the trash talk and all that jibber jabber...i think its best that you do whats best to keep your customer happy...you wouldn't like it if the customer comes at your store and talks to you with a angry tone and such language that those in your store may just hear the problem and with every person leaving, business goes down...next to that its gone. I think that dave should do whats best to do whats right next time...this should be a lesson to learn Dave. 