In all fairness (though I can't speak personally, having never ordered from him myself), on another forum I frequent there have been many people who have placed non-3rd party orders with him (in the fashion described above) and everyone had outstanding experiences.
This kinda reminds me of the FRP (maybe?) thread where a guy ordered a bad ray from an otherwise awesome dealer. I think everyone can share a little blame. After all, his policy is stated on his site. Whether he held couthe through it or not, that's a different story.