Thinking about ordering fish from apistodave?

[evercl92]

Here's another thing to think about--this guy got notified the day before the fish were shipped-and then his son or someone brought them in and they sat around in the box for 8 hours while he was at work--then he has the b---- to tell me that wouldnt hurt them--then he wants me to pay to re-ship them--and I am that good looking my mama has told me so numerous times..

That is a complete lie.

You've obviously forgot the part where 1/3 of my order was never shipped to me at all. And you wanted me to pay for shipping because somehow that managed to be my fault...?

 

[cassharper]

hmm, this sounds like a whole lotta miscommunication. This is why I rarely order off-line.. too big a crapshoot.

 

[ozz465]

To be honest if the guy never shipped a few fish why should the customer pay for shipping ?? Sounds like crappy customer service.

 

[evercl92]

oh, and did i mention that only 1 of the 3 'females' i recieved (i had ordered 4, last one never was shipped to me) turned out to be female. Hell, one of them was A. Cacatuoides double red - and I had ordered only triple reds

 

[yohan]

customer is always right! haha! joke. but i still disagree with the way you handled him dave that was so un prof. and what does you having a good look has to do with the problem that arise? seriously you should go to college and get a business course or something connected. a misbehavior in the business world can cause you a lot. just like this. see the comment that he planned to buy a fish from you and changed his mind because he saw this thread.

we had a neighbor that thinks his good looking hes now 23 he would always say im good looking my mom told me countless times but the truth is hes uglier than my hamsters ass. sadly his mom lied to him for 23 years and still on going. LOL

 

[darcy12877]

This gentleman wanted me to ship replacements at my cost--my retail list which he ordered from plainly states that the buyer pays for replacement fish--All fish are tank raised 1” plus,and sexable adults. Prices are for pairs (male and female) unless stated otherwise. Live arrival is guaranteed, you just pay shipping for makeups. I reserve the right to refund or replace. As for the rest--my feedback on Aquabid is 4 negs out of 780, the last neg feedback was in 2003. I have been keeping apistos since 1959 and have been working with Dr Romer for 11 years-we have described over 30 sp and written 2 books, with number 3 on the way. I have spawned more apisto sp than anyone on the block, also I am good looking and intelligent. Here are the two sites I work with--http://apistogrammaapistodave.com/default.aspx and apistogrammaidiots.com--the rest of you should get both sides of the story--usually someone as pissed off as this guy are a little biased

In your "regulations" it states that "live arrival is guaranteed" but it's ovious that there was a DOA. As well you did not ship half his order. I would be a little pissted if someone played me like that as well. If you guarantee live arrival and that doesnt happen, that is your fault, not the customers. On top of that you did not ship all the fish that this gentlemen has ordered. That is no ones fault but your own, and he should not be ripped off because your looking to make a quick buck. I believe (from whats been listed) that you have been completly un professional, when your in the buisness world the customer is always right. If anyone needs to learn something from all of this its you dave, you need to realize how many people are on this forum and how many people some customers know. If you have one bad and unprofessional expieriance with one customer, word gets around and you start losing alot of buisness. In all honesty this guys money is nothing compared to the customs orders that you are probably going to be losing because of this incident. Do you really think it was worth it?

 

[Trippingpara]

I couldn't agree more with Darcy12877. As a manager of an multi-million dollar business, the number one rule is customers are first. 1 happy customer will tell 5 people, 1 mad customer will tell 50 people, 1 pissed off customer will tell the world. The loss of goodwill and future business was not worth the couple of bucks made on this deal. It would have been best to satisfy the customer and then refuse to do business with him in the future. In the world of business, it doesn't always matter who is right and who is wrong. All that matters is the bottom line and mad customers will eat into your bottom line very fast!

 

[drgnfly829]

I have ordered lots and lots of fish online and very rarely had a problem
The few times there was I sent pics of DOA's in bag and was refunded, or reshipped right away.
anything expensive was insured, I have friends that sell fish and hear a lot of stories about how the people said all the stuff was dead wanted a refund but could not give proof.
I try to bend over backwards in terms of either sending extras, or refunding.
But I'm less experienced than most and have not built up a track record
But the who SELLING online thing worries me because of situations just like the above. And to get back any of what I've invested in fish over the years I'm going to have to start on aquabid soon with my angels
there are threads that go on for pages trashing someone but if things go well it's a one liner like "thanks fish are great"
Actually I think the customer service thing is if you make a person happy they will tell 2 people if you Piss them off they will tell 20


Since in my real job I work with the public, the other caveat is if you make them too happy they might stalk you from job to job or bother you in private life and make you feel bad when you are having dinner and don't want to chat for 2 hours ...
no intent to derail but just thought of a conversation with other females I work with
the concensus is if you're confident in your skills you are best off not being too good looking but not butt ugly either....

Ok bottom line I have no idea what happened in the transaction and all of this is just my opinion

OK just my 2 cents
P.S casshopper that avatar of yours is one of the cleverest I've ever seen .

 

[MATTHEWS]

I am not sure I would do any business with self proclaimed idiots.
http://apistogrammaidiots.com/

Here is the shipping policy:
[FONT=Helvetica-Light,sans-serif]All items orderd have to be payed in advance. All offers are valid under the condition that items are in stock. Risk of transport is on the customers side. [/FONT]
[FONT=Helvetica-Light,sans-serif]All fish send out are sexable adults and healthy. Exeptions from size and age limit may be arranged in extraordinary cases only. [/FONT]
[FONT=Helvetica-Light,sans-serif]Fish are shipped express mail. UPS shipments may be arranged also on customers demand. All live fish have to be pre-payed by check, money order, or PayPal. COD is principially excluded for live animals. Total price includes fish plus shipping. Fish will only be shipped after full payment. DOA's will be replaced free of charge plus shipping if notified soon enough after delivery. All DOAs have to be preserved in 70% Ethanol (not Methanol!) and send to us when requested. [/FONT]

I've never mail ordered fish and thank god I don't have to. Where's the Ethanol honey?? I have to mail some dead fish! Ewwwe

I thought Ethanol was a fuel.... Never thought of using as a fish preservative

 

[Arachnar]

Ethanol is an alcohol, it's in alot of alcoholic beverages actually. The ethanol in gasoline is denatured or poisoned with methanol.