At me petsmart, i have to constantly tell my employees to refuse sales if they feel the fish will die or do harm to existing fish in the customers tank. And last night some people came in and had dead angelfish. I asked what else they had, they said 2 needlefish, 3 irredescent sharks, 3 silvertip sharks, and 10 tiger bars,...IN A 29G!!! i was like well thats why you keep losing angelfish, to much movement and too many fish, asked when they did a water change said never in the 2 YEARS it has been setup, they just add when it gets low!!! I said well you do understand everything but the barbs will get atleast a foot, with the silvertips needing brackish water and eventually marine. They say, well we want to return the angels and get a blackghost knife and 2 pictus cats!! i said we can return these fish to you for store credit but i will need a water sample and personally i feel your tank is over crowded anyway and doesnt need more fish. They say well excuses us but sorry if we dont like our tanks looking like CRAP like you do then. Then i gave them there money back and said im sorry but i will have to ask you to leave the store now, we do not tolerate employee harassement like that. They left and that was that. Then i went to the girl who sold them the fish and ask why, and she said because they didnt care what i thought and ignored what i said so i just got them the fish so they would leave. I was like did you just see how i did that, DO THAT NEXT TIME so we dont have to keep replacing there dead, expensive fish, dang 14 day guarantee. Then she was like i dont think thats very smart because people will go to a LFS or petco. I was like really they will go to the LFS and pay $7 for a tiger barb half our size, or to petco and pay the same price for a fish covered in ick? She then said there just fish who cares, and i said apparently not you, so go clean out your locker, get your stuff, and go clock out, you know longer work for PetSMART.
My store has a rep for being very knowledgable about fish and reptile, mainly because i push those, and i didnt want someone who just needed a job to be working here. MAN I CANT WAIT TILL I GET OUT OF COLLEGE AND OPEN MY OWN FISH STORE!!!