Will it never end? More lame customer moves.
- Thread starter ewurm
- Start date
Mr Cracker2u;850920; said:
I do shipping and recieving for an Import Auto parts shop. It's mind boggling how som people can be so stupid.
Customer: I need xxxxx blah blah blah
Sales guy:........................................................................... what car?
Customer: yadda yadda
Sales guy:............................................................ what year?
Customer: 1996
Sales Guy: ........................................ which engine?
You have to deal with that all day long. You wouldn't believe how many people don't know the year their car was built or what engine it has, if it has ABS brakes etc... To make matters worse, the vast majority of our customers are actual techs.
One shop in Minneapolis apparently thinks it's ok to smash alternators. I informed him today that he wasn't recieving the core credits because he destroyed them. His loss was almost $3000. We've decided that we won't sell him reman units anymore, only new ones that have no core charge. We don't need the hassle.
He has also been placed on will call (We won't deliver to him anymore) since he thinks it's ok to double order. He'll order from us and another place and buy from who ever gets there first. I couldn't believe he told me that.
Most shops don't understand that special orders cannot be returned. It's special order for a reason, we don't sell a lot of them. If we let you return it, it might sit on our shelves for years.
A lot of people don't understand why various electronic bits cannot be returned once removed from the packaging. We don't loan out $300 switches or relays just so you can plug it in to see if that solves the problem.
Or how about the shops that like to extend warranties as long as they want. This is a big problem with the bigger accounts. They get cocky and think that we'll do what they want to keep their business. Unfortunately, my boss allows it most of the time. I see no reason why we should eat the cost because they did work under a warranty that expired two years ago.
Then, there are the walk in customers, or the general public. First off, the vast majority of people are cheap and a good amount of cars should not be allowed on the road.
We have a wall of shame at work, various things people have brought in. Half of a brake rotor. Yes, half. Destroyed hubs, siezed calipers, the list goes on.
One woman brought in her shiny new Civic and wanted oil. She oculdn't understand why it was eating oil so badly. After lots of talking, we finally figured it out. It wasn't eating oil, she was filling the oil all the way to the cap and kept refilling it as it would dissapear. At least she was trying heh.
Joe Schmoe wants to pay with a credit card for something he's not sure he'll keep. Nope, no can do. We have to pay everytime we run that card. Once you buy stuff, another when you return it. Awesome, we paid to run a card twice without actually making any money.
Joe Schmoe driving his Benzo doesn't want brake sensors with his new pads and is getting angry when we tell them they have to be replaced. Read you manual, see that bit about having to replace the sensors or the brakes might not work? Yea, you get the sensors or you get nothing.
Another thing with Mercedes. People often come in because they can't find the oil dip stick. Guess what, they don't come with one. We can get you one, $60.
The public in general doesn't understand core charges either and often get angry. Especially when the core charge is more than the cost of the part. It gets better when they bring in a mangled part and don't get the credit. Or hey bring back somethinglike a caliper with a destroyed piston and we don't get the refund.
The worst however are the know it alls. They are usually techs at bigger shops. I had one guy go through 4 wheels bearings on a Subaru. I told him repeatedly to check the tech bulliten. He obviously didn't, if not installed correctly, they'll burn up in days. Not something you'd want at $90 a piece.
OscarHook;850606; said:Flower1982 just reminded me of a story that made me laugh so hard i cried, after the customer left.
So this lady gets a few platys her first week, she has a 30g. Next week she gets some more and a few cories, then next time a few tetras and an algae eater, then finally some dwarf gouramis. All of this over a 2 month period. Then we redid our fish tags and they now say " Aquarium Salt Recommended!" So this lady gets the salt and is using for about 2 weeks when she starts to bring dead fish in. The way she was bringing these fish i thought she was just forgetting to take them in the house when she got home. So she brings in a sample of water, i test it, and here ammonia is really high, i was like you need to do a 25-50% water change immediately and start doing a 25% every 3-4 days to get your ammonia down. She says okay, she does that for 2 weeks, i test it again, still ammonia off the chart. She gets upset because she has been doing the water changes like shes supposed to. Then she comes in one day and says, i found the problem the STARFISH had died and they final found it under an ornament when they decided to just do a 100% water change!!! i was like a STARFISH that is a marine, aka SALTWATER fish. she goes they all are, they all require aquarium salt!!!
They told her it would clean her SALTWATER tank up real quick, they love algae.
That is i think my all time favorite.
Best story out yet.
id10t;856636; said:
So that explains it...I stop breathing every three minutes on average when I am asleep.
lovin the idiocy of the car techs ^_^ i used to work at a bmw garage in my year out... considering how much training they receive... jesus
one guy started up a deisel without a turbo on and managed to drive about 30feet without noticing... it spooged all its oil everywhere... nice one. ( did the tank like noise not make you wonder?)
i think there are idiots everywhere.. my university is staffed by them... and the fish store i work at is infested with them, i feel so releived when a customer comes in who actually knows what they're talking about you can have a great conversation about the hobby etc.
p.s one moron came in yesterday and made me hand pick 5 cardinal tetra... he thought that because they were twitching and flying round the bag like they were on crack was not normal behaviour so wanted to change them (so me netting them all twice is going to improve this?) what a donut -_-
one guy started up a deisel without a turbo on and managed to drive about 30feet without noticing... it spooged all its oil everywhere... nice one. ( did the tank like noise not make you wonder?)
i think there are idiots everywhere.. my university is staffed by them... and the fish store i work at is infested with them, i feel so releived when a customer comes in who actually knows what they're talking about you can have a great conversation about the hobby etc.
p.s one moron came in yesterday and made me hand pick 5 cardinal tetra... he thought that because they were twitching and flying round the bag like they were on crack was not normal behaviour so wanted to change them (so me netting them all twice is going to improve this?) what a donut -_-
just remembered something from yesterday....
a guy i WORK WITH found one of our external pumps had stopped pumping and was overheated so he took it apart etc checked it over then decided to try it out again once it cooled down.... fair suggestion
so he was going to put it in the freezer 0_o wth what if it gets damp in the powerpack?! you might crack something cooling it down that quickly..
managed to convince him it was a bad idea... (this guy was acting manager!)
a guy i WORK WITH found one of our external pumps had stopped pumping and was overheated so he took it apart etc checked it over then decided to try it out again once it cooled down.... fair suggestion
so he was going to put it in the freezer 0_o wth what if it gets damp in the powerpack?! you might crack something cooling it down that quickly..
managed to convince him it was a bad idea... (this guy was acting manager!)
