I actually encountered similar issues with Dr's F&S around christmas. My parents ordered me a python for christmas, wasn't labeled as backordered or anything. After a few days with no shipping confirmation, no contact or anything my mom calls and is told it won't be in until two days before christmas. She proceeded to throw a fit, as she ordered it a month beforehand to avoid this problem. She got them to upgrade to overnight shipping on christmas eve and knock off 10%. They also sent a $10 gift card.
I would call and tell them that you want it shipped overnight as soon as it comes in, because of their negligence or you'll cancel the order. You can make up a story as to it being a "gift" that needs to be here immediately, even though it's a gift for you and your fish.
not fish related, but i ordered a custom Baltimore Ravens jersey for an ex gf for her birthday a few years back and the 3-4 weeks ended up being 8-10 weeks, i had them knock off $150 dollars cause they made it and couldn't do anything with it because it was personalized. I just kept asking for supervisors and threatening to cancel the order and I got want I wanted. Good luck, i hope you get your lights soon!
I would call and tell them that you want it shipped overnight as soon as it comes in, because of their negligence or you'll cancel the order. You can make up a story as to it being a "gift" that needs to be here immediately, even though it's a gift for you and your fish.
not fish related, but i ordered a custom Baltimore Ravens jersey for an ex gf for her birthday a few years back and the 3-4 weeks ended up being 8-10 weeks, i had them knock off $150 dollars cause they made it and couldn't do anything with it because it was personalized. I just kept asking for supervisors and threatening to cancel the order and I got want I wanted. Good luck, i hope you get your lights soon!
