Yeah I watched it before using, but still couldn't reach to the temperature I'm setting
The only thing I can recommend is turning it all the way on and watch the temperature. You should do this in a 5g bucket, but I have done it in a tank with fish as well....when the temperature gets past where you want it and the heater is still on, turn the blue ring back until the heater turns off. Then watch it. When the tank cools the heater should turn on. You can start with warmed up water....if you do a 5g bucket....
Get a good thermometer. ...buy one and return it if you have too....