One reason I shop locally rather than online is the customer service. A good privately owned pet store will be the best place. You buy an item from them, something goes wrong, they will replace it in store on the spot, rather than having to ship, and wait. Hagen items are controlled by hagen on pricing. The prices online are usually the same or more expensive then in the store. All this, and this will make your local communities economy stronger. Albeit a tiny amount, it still puts more money into your community then shopping anywhere else.