I need your opinion! please read

[guppy]

A few words,
Santoury, you may be bitter over your problems with a shipper, that doesn't mean they are all the same or that MFK takes a stance by sweeping things under the rug, as you put it.
This site does have a place for potential buyers to hook up with potential sellers but does not endorse or make a service charge or percentage off any sales that might occur.
Individual members may speak for or against sellers, they are stating their opinions which can be right or wrong.

The member who started this thread did so in a polite and well meaning fashion. Good for him.

Most members who have answered have continued in that fashion, good for them.

People who have no direct dealings with either party are invited to state their opinion as to greatest fault, that is all.

Someone trying to inflame bad feelings, especially someone who has had no direct dealings with either party is counterproductive.

In my own opinion the fault is to some extent shared, but the greatest fault lies with the party with the least to lose, that is the carrier. It might be in the best interest of the member who started this thread to write several letters, keeping copies, to the carriers central office publc relations department.

 

[Deathcurl]

When you are a vendor, you realize that "you can't please all of the people all of the time", as the saying goes.

A "yay or nay" thread will never stay as such, just like "post your photo" threads are reserved for photos, which end up getting riddled with useless comments. The thread would eventually become more work for the staff than its worth. A review forum would meet the same fate as the grievance forum. In a perfect world, these things would work, however, that is not the case

To add, with a lot of vendors here, there are more positive feedback instances given than negative, which leads to the opposite behavior. Those that feel sleighted get attacked by proponents of a particular vendor. This is not fair either, which demonstrates what a catch 22 the situation can be.

Vendor forums were set up to aid the user in communicating with the vendors as well. As with the vendors, MFK cannot please all of the people all of the time either.

 

[N-E Cichlids]

Damn you guys surf this forum quick.

 

[santoury]

Which is exactly why I suggested the Ebay example. That would prevent the whole mess from happening each time a negative experience is *uttered*

 

[Deathcurl]

Which is exactly why I suggested the Ebay example. That would prevent the whole mess from happening each time a negative experience is *uttered*

And do you know what it would take to implement such a system? The staff here takes a great deal of time out of their days making this forum operate as smoothly as it can. It's easier said than done.

I have been burned many times online. Some disputes I've won, some I've lost and chalked it up to experience. It's the chance we take with livestock. There are so many variables in the process of getting a fish shipped from one place to another. If one aspect goes wrong, it ends up in dead fish. Fault can be given in the range of, the shipper didn't pack the animals adequately, the carrier mishandled the package, to the recipient not acclimating the fish correctly or a combination of everything. How can you pinpoint the whole truth in this matter? I did not vote in this thread, for the mere fact there are too many variables to take into consideration to place a blame. In the end, the settlement is between the consumer and the vendor, which has no bearing on what any of us has said anyway.

 

[aranos]

A few words,
In my own opinion the fault is to some extent shared, but the greatest fault lies with the party with the least to lose, that is the carrier. It might be in the best interest of the member who started this thread to write several letters, keeping copies, to the carriers central office publc relations department.

I think you're quite right in respect to the fact that the carrier should have called if it had a "NOA" number on the package (and it did), but I was informed by Southwest cargo that they only call customers (and usually only regulars) as a courtesy and they cannot be and are not responsible for calling on every package. My problem was that over the phone the employee made it sound like this was a sure thing ("they will call you when it gets there"), and when I called Joe on Friday, he seemed to know that they usually don't call ("that doesn't mean that they will!" he said as regarding the NOA number). As I have said, I was inexperienced with the process and the employee knew that.

 

[santoury]

I'm not necessarily suggesting a "blaming place" - but merely a place to say "Yeah, my experience sucked" Nothing more, nothing less (Except of course, "My experience was awesome") It doesn't necessarily have to do with the variables, or even what happened.
Needless to say, this doesn't even touch upon the issue of unprofessionalism on vendors' parts.

Nothing more, nothing less. With hosting such a large, complicated website as this one, or Ebay, I am sure there are ways to implement something that would make it smoother. If we had a place to go, where we could do "the Ebay feedback thing" the whole mess of THESE TYPES of threads would be avoided, thus cutting down on moderators' time and work. No?

 

[Deathcurl]

I'm not necessarily suggesting a "blaming place" - but merely a place to say "Yeah, my experience sucked" Nothing more, nothing less (Except of course, "My experience was awesome") It doesn't necessarily have to do with the variables, or even what happened.
Needless to say, this doesn't even touch upon the issue of unprofessionalism on vendors' parts.

Nothing more, nothing less. With hosting such a large, complicated website as this one, or Ebay, I am sure there are ways to implement something that would make it smoother. If we had a place to go, where we could do "the Ebay feedback thing" the whole mess of THESE TYPES of threads would be avoided, thus cutting down on moderators' time and work. No?

I'm glad you think we're as big as eBay and implementing a feedback system is as easy as snapping your fingers, however, that is not the case. As stated before, your dealings with the vendor is just that and should be taken up with the vendor. We feel that we've provided a means for you to express yourself to a particular vendor via using his or her vendor forum, where the vendor is responsible for settling the issue.

 

[santoury]

Excuse me for not knowing that it really isn't that easy.
So, are you saying (Just so that I understand correctly) that we should bring these lengthy, messy threads directly to each vendor's forum? In other words, take the fight somewhere else (the vendor's forum) ? I'm not being sarcastic - just want to know what the best thing to do is.

 

[Deathcurl]

Excuse me for not knowing that it really isn't that easy.
So, are you saying (Just so that I understand correctly) that we should bring these lengthy, messy threads directly to each vendor's forum? In other words, take the fight somewhere else (the vendor's forum) ? I'm not being sarcastic - just want to know what the best thing to do is.

I think that these things should be settled directly with the vendor and not even be brought to these "lengthy, messy threads". There are so many avenues to contact these people...telephone, private message, e-mail. If the person feels better about voicing their opinion about a vendor, then what better place than that vendor's forum.

Through your past actions, it looks to me that you looked to start a smear campaign, even bringing your grievance here to a thread in Tropical Fish Distributors forum, which is derailing in a technical sense. This started out as someone else's poll and has gone grossly off topic. Truth is, you should see how many dead horses are being beaten in this thread alone. What's done is done...pick up the pieces and move on with the knowledge you've gained.