Negative Feedback -Aquascape

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ChrisM101 said:
Now that Pedro is involved, I hope to get this resolved tomorrow.

@mrrobxc Youre right, I live in an area where I had to drive 50 miles to reach a store that had something other than neons and guppies. Now in the past year all 3 that existed have closed because they cant compete with Petco and Petsmart. Those are my only remaining options unless i want to drive 150 miles or more. Hence why ive been moving my purchases online, even when shipping amounts to 80 to $100 dollars. But that said, fish dont ship themselves and just because you want to make sales via mail or online doesnt mean that you should.
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I agree. I hope this gets resolved. Frankly, it's these threads that kept me from ordering online from them.

I use Rapps, Wetspot, COA, Snookn21, Discus Origins, and Absolutely Fish and have never had a problem. Good thing is that I'm within driving distance of aquascape.

When I was there, Pedro was there and was helping a customer and he was very attentive and gave solid advice to a newbie. I trust he has nothing but good intentions. I hope he makes this right.
 
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I just hope that they figure this communication problem and shipment to be on time. Time is gold, everyone has other stuff to do than just sit around and wait for the fish that they order to be shipped. So please get this problem fix. Ive been wanting to order from them but it gets push back because i always see problems like this. We have other problems to take care of and ordering a fish andnot being send on time is not cool.
 
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davenmandy said:
However if it were true, and Nicole and Mark don't ship fish out, and everything has to have the go ahead from Pedro, then I am really wondering what specific instructions she was given (other than deleting threads) to get everything "under control", because, without jumping to conclusions, it seems like not only is blame being shifted but onto one of their own coworkers, which will only serve to make matters 10x worse. Maybe she was to call and assure the customers they will get their fish shipped out, for the 100th time...
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I spoke to Nicole over the phone last week and she clearly stated that she and Mark are able to ship fish out but Pedro has to ship the big fish (monster size fish).

It's just everything about this place has turned sketchy. Ive had smooth orders in the past but now things have changed and its very disturbing to say the least.
 
neoprodigy said:
"We are trying to resolve this issue ASAP. We did refund all those who did need a refund. Takes 2-3 business days to return to their credit cards."

please keep me posted. thanks!
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I did have a voicemail from him last night promising to make this right, but we had family over for a BBQ so i couldnt take his call. I will talk to him today.

But his statement isnt entirely accurate, i assume he's waiting to hear from me before taking action.
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Just got off of the phone with Nicole, they are shipping my fish tomorrow , sans Jaguar Cat, but still atleast I am getting the others.:)

Its obvious they have a difficult time managing the online orders, so it may be best to just visit their store in person, Im not here to ruin someones business by any means. But I hope they can make some real changes to the way they are handling orders and create a good customer experience.
Businesses like this need to succeed but they have to make the changes they need in order to make it work.

Ill let everyone know further when the fish arrive.
 
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Aquascape is a fantastic stor to visit in person. One of my favorites. I think a lot has taken place that has recently affected the online order part of the business.
 
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