Maybe the update the books chainwide and have since made a change since August 2007, but I tell you that with all truthfulness. My previous employing company was bought out by Petsmart (All 20 Locations were turned to Petsmart, or shutdown). So for several weeks I was employed by them. Myself and my coworkers had an uproar when we had a meeting to read through this manual. We were also told that if we did not follow the books instructions, then this was not a job for us. So, about a third of the 60 employees left within the month. That store will be closed in the next couple of years.CathyGo;2166831; said:I'll have to ask to look at the book the next time I'm in there but I don't think you're correct. The PetSmart I used to work at is VERY close to corporate headquarters and they have watched us feed the fish the usual way without saying anything. And believe me they won't hesitate to say something if they think the employees aren't doing something according to how they want it done. I've read through that book and some of the directions were pretty ridiculous. I hate corporate. They don't care about the proper habitat for the animals. All they care about is selling stuff. The hermit crab habitats are never done right. They are done to encourage people to buy the expensive substrates(calci-sand) even though they are bad for the crabs. But the managers can't try to fix it without risking their jobs.
We were in the same position as the Managers you speak of. Comply or leave.