"Any package containing a live animal shall be considered a perishable commodity and will be accepted for transportation solely at the shipper´s risk for any damage or loss arising from the perishable nature of the item. UPS shall not be liable for any special, incidental, or consequential damages."
sorry to say you will not have a chance to recover. but you can speak to a supervisor/mgr or write to them & make a plea for some compensation. it won't be much if they do but it may be a consolation. so sorry for your loss.
I would also say that if all carriers were to accept the liability on all live stock shipping loss, they would all suffer great fin'l losses & then will refuse to ship live stock ever again.
but do try to make an appeal. good luck next time.
JK47 is right. If you still haven't gotten the fish get on the phone and refuse to get off until they find it. It's a fact that they (or any of the companies) won't look for it if no one's on their butt to find it. Good luck and please let us know. If packed correctly with enough water they could make it 3 days without a problem.
The seller should be able to get a refund of the shipping cost. You (and the shipper) paid for overnight delivery and UPS didn't do that. UPS will not cover the fish, but they should refund you for the shipping service you paid for that was NOT provided. I know that USPS does this. However, the seller that shipped has to be the one to complain to UPS.
BTW, any update on the fish? Did they come in yet?
well iam not sure about UPS. but iknow that USPS does not care. i lost 7 fish because of a delay, i recived the fish 5 days layter when it was suppose to be 2.
they had no idea where my package was, even though i had a tracking number and they took no reasponsibilty.
THANK FOR ALL reply , I STILL DONT GET ANY FISH BOX YET IT BEEN 3 DAY , man so sad heart broken , I DID CALL THE SHIPER HE WILL FILE THE CLAIMS , THE FISH BOX NEVER CAME so it no delay , they dont known WHERE THE BOX IS ? HERE THIS IS THE TRACKING NUMBER 1Z05R84F0123345869 BY ups
THANK FOR ALL reply , I STILL DONT GET ANY FISH BOX YET IT BEEN 3 DAY , man so sad heart broken , I DID CALL THE SHIPER HE WILL FILE THE CLAIMS , THE FISH BOX NEVER CAME so it no delay , they dont known WHERE THE BOX IS ? HERE THIS IS THE TRACKING NUMBER 1Z05R84F0123345869 BY ups
VIP FISH- What this means is that per the UPS tracking system, this shipment is out for pickup at the origin (shipper location) city. That means per UPS it was never picked up from the shipper/never shipped. I am not saying that is what has happended because a mistake could have always been made by UPS but I am very familiar with this.
When a package is picked up, it is scanned. When a package arrives at a hub (distribution center for routing), it is scanned at the origin city. When a package gets off the plane an into another hub, it is scanned at the destination city. When a package is delivered to the consignee (receiver) it is scanned.
Basically every "scan" is a routed event that updates the website. There are not scans, or events tied to your tracking number. I hope this helps you, I know it's probably more info than most people want to know. Odds are good it did not miss a minimum or 4 scanned events to never update the tracking system. That would be why they cannot find it.